A case study on after hours answering service consolidation


Today, third-party purchased services represent as much as 25% of a healthcare organization’s annual spend, and with the trend of hospital acquisition of physician practices continuing nationwide, this decentralized purchasing shows no signs of slowing.

Through a project management process, Vizient consultants developed a best practice for purchased services that applies to an unlikely area of spend: physician answering services.

Using this process, Piedmont — one of Georgia’s fastest-growing health systems — consolidated more than 12 different vendors providing physicians with After Hours or 24/7 answering services with a single vendor.

In this webinar, you’ll learn how Piedmont Physician’s Group sought to improve the quality of its answering service and why they ultimately chose to consolidate and standardize on a cloud-based clinical communication & collaboration platform.

At the end of this webinar, you will be able to:

  • Describe the four key success factors in consolidating purchased services
  • Discuss Piedmont Healthcare’s step-wise approach in consolidating after hours answering services across physician practices
  • Describe after hours answering services in relation to an enterprise communication and care team collaboration strategy



A case study on after hours answering service consolidation

June 20, 2018
2 p.m. ET
1 hour