Catastrophic events like COVID-19 have healthcare organizations studying and retooling their emergency preparedness plans. Clinical communication and provider scheduling solutions are mission critical, and fundamental shifts in communication will have a lasting impact even as the pandemic abates. Join Dr. Clay Callison, Chief Medical Information Officer at the University of Tennessee Medical Center, and Dr. Nick Patel, Chief Digital Officer at Prisma Health, as they share key learnings from their experience with COVID-19.

  • Ensure patients, their families, and clinicians have multiple ways to connect with the right people and receive the correct information at the right time.
  • Understand the critical infrastructure needed to support new communication workflows during catastrophic events like hurricanes, bombings, flooding, and pandemics.
  • Shifts in provider scheduling required to support a flexible workforce deployed in new locations.

This CHIME event occurred in the past. We’re sorry, but no replay is available. For a real-time view of a clinical and patient communication solution in action, click below to book a demo of PerfectServe.


Clay Callison, MD
University of Tennessee Medical Center

Nick Patel, MD
Chief Digital Officer
Prisma Health

Kelly Conklin, MSN, CENP
Vice President, Chief Clinical Officer

Nathan Smith, MD
UT Hospitalists


Technology on Tap: Preparing for the Next Crisis With Clinical and Patient Communication Solutions

May 28, 2020
2 PM ET/11 AM PT