Unified Healthcare Communication Solution
PerfectServe improves patient safety and reduces provider burnout by automating workflows, speeding time to care, optimizing shift schedules, and streamlining communication.
Our solution goes beyond basic scheduling to satisfy provider preferences and organizational requirements to build the best possible schedule.
Communication Workflows Built for Nurses
We help integrate communication across all systems and locations in the patient care continuum to empower nurse mobility, reduce care delays, and improve the patient experience.
Patient and Family Communication
Connect with patients, family, and caregivers via text, voice, and video to share test results, encourage care plan adherence, and arrange post care transportation.
Secure Messaging to the Right Provider
Our HIPAA-compliant solution goes beyond role-based routing to address unique workflows by leveraging provider schedules and communication preferences to deliver each message to the correct, on-call provider without delay.
24/7 Cloud-Based Answering Service
Our automated Answering Service solution provides patients and clinicians with reliable video, voice, and text communication, always routed to the right provider and auto-escalated when needed.
Benefit From Best Practices and Key Success Strategies
“PerfectServe has improved our clinical response time, ensured HIPAA-compliant communication, and saved money by converting variable expenses to a lower, fixed cost”
- Ryan Bowcut, Executive Director of Operations, Piedmont Healthcare
“The results spoke for themselves. It was clear right away how the quality of care we provide to our patients and the information we have for our teams could be improved with this tool.”
- Jasmine Larson, Director, Data & Analytics, Park Nicollet Health Services
“PerfectServe has changed contacting physicians from a 10-step process to a 1-step process. ”
- Tim Hortter, BSN, RN, CCRN, Critical Care Nurse, Orange Coast Memorial Medical Center
“To be able to see who is the surgeon that’s going to be taking this case, who’s the radiologist on call—all at a glance—that just has huge value to an organization for patient safety and workflow efficiency.”
Dr. Corey Joekel, Chief Medical Information Officer, CHMC