Prisma Health, managing 8 inpatient hospitals, over 100 outpatient facilities, and more than 15,000 care team members, realized the need to streamline and optimize communication and collaboration tools was becoming critical. Prisma clinicians were wasting over 28 hours every shift attempting to communicate with one another. Recognizing this need for improvement, Prisma worked with PerfectServe (Telmediq) to design and implement a clinical communication system that provided efficient access to clinicians and clinical data.
Key Results:
- Improved patient and clinician satisfaction
- Enhanced paging functionality
- Streamlined scheduling and communications
- Reduced care delays with integration to the EHR
- Automatic message escalation
- Auditability and continuous improvement
