Effectively managing the escalating volume at IPC Memorial City with PerfectServe

memorial city success story

IPC is a publicly traded company, founded by physicians, that consists of more than 300 hospitalist practices across the country. The Memorial City IPC practice covers the 426-bed Memorial City Medical Center (MCMC) in Houston as well as two long-term care facilities, two rehabilitation facilities, 10 skilled nursing facilities and several assisted and independent living facilities in the local area.

Escalating volume for practice

The Memorial City practice had seen a swift uptick in patient volume. In 2012, MCMC began distributing 50 percent of unassigned cases from the ED to the group, with the remainder assigned to physicians in the community. The practice expanded from eight physicians, adding 10 more physicians and two nurse practitioners. Since 2012, the proportion of unassigned ED admissions that the group receives had increased to 90 percent, as community physicians took fewer admissions. While the increased volume of patients was welcomed by the group, it emphasized some gaps in the practice’s existing communication processes.

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