Improve on-call cardiac team response time through streamlined communications

St. John Cardiac Success Story

Health system:

St. John Providence Health System


Warren, MI





Medical staff:




Key result:

Meets and exceed industry standards and hospital goals for cardiac team response times

St. John Macomb-Oakland Hospital is a 535-bed facility, split between two campuses in suburban Detroit. It provides a full array of medical and surgical specialties, including Centers of Excellence in cardiovascular services, cancer care and neurosciences.

In 2007, the hospital began to improve communication process accuracy and reliability across both campuses by using PerfectServe, which automatically identifies and provides an immediate, secure connection to the right care team member for any given clinical situation at any time.

St. John Macomb-Oakland is accredited as an Advanced Primary Stroke Center. It has also earned, for its expertise in cardiothoracic surgery with percutaneous coronary intervention, the prestigious three-star rating from the Society of Thoracic Surgeons.

To further focus its efforts on reducing the amount of time between a heart attack patient’s arrival at the hospital and the time they receive treatment, St. John Macomb-Oakland began to look more closely at the cath lab team and protocols for notifying on-call team members.

The national standard of door-to-balloon time states that a healthcare team must proficiently deliver percutaneous coronary intervention in 90 minutes or less—a protocol the St. John Macomb-Oakland team already performs efficiently, typically delivering treatment in 70 minutes or less. Improved door-to-balloon time is a measure of quality that requires the teamwork of several disciplines—one of which is care team communication, an area the hospital recognized could be improved with a more efficient on-call notification system.

Learn how PerfectServe enabled St. John Macomb-Oakland set in motion the consistent evolution of a process that exceeds industry standards and hospitals goals and ultimately redefines the standard of care.

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