Hennepin Healthcare turns the page(ers), implements smartphone solution for better communications
Hennepin Healthcare is an integrated health system in Minnesota with over 7,300 employees. Hennepin relied on pagers to communicate between their main hospital and over 50 primary care clinics.
The demands for tracking messages, updating communication data in the EHR, and returning phone calls were consuming more than 40% of nurses’ time per 12-hour shift. Plus the inability to provide in-depth and real-time updates on patient status from one physician to another led to dangerous breakdowns in communication. The issues:
- Pagers weren’t HIPAA compliant
- Pagers didn’t enable two-way communication
- Pagers couldn’t escalate alerts
- Pagers didn’t indicate priority
- Pagers didn’t integrate with other systems
Discover how Hennepin Healthcare solved these issues with a modern, cloud-based clinical communication texting tool.