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- The high-performance medical group: Building a coordinated physician enterprise
- The next generation of care team collaboration
- Triage4Pediatrics PerfectServe Answering Service
- Triage4Pediatrics Thank You
- Webinar: Considerations for Nurse Leaders
- Webinar: Creating a High-Performing Medical Practice
- Why PerfectServe
Posts
- “Where’s my nurse?”: How to empower nurses to spend more time with patients
- 3 “must-haves” for simplifying complex clinical communications
- 3 Ways to Improve Post-Treatment Compliance
- 4 reasons why patient education should be a priority
- 4 smartphones for nurses you should have on your mobility shortlist
- 5 ways your answering service is hurting your practice
- Building an effective care team collaboration strategy: 4 focal points
- Building healthcare’s most advanced care team collaboration platform: An interview with the CEOs of PerfectServe and Telmediq
- Elevating the Role of the Nurse to Support Value-Based Care
- Four simple steps for reducing third-party service costs
- From AMGA’s Group Practice Journal: “Generation Text”
- Getting it right: 10-point checklist for mobile devices and testing in nursing
- Higher MIPS scores and positive CMS adjustments
- HIMSS18 and the future of clinical communications
- How much is your answering service really costing you?
- How to capture positive online reviews for your practice
- How to identify and address physician burnout
- How to increase the impact of smart mobile devices
- Improve Patient Experience Before, During and After Care
- Improve Well-Child Schedule Adherence with Patient Engagement
- Is your answering service disaster-proof?
- Lessons Learned from an Important Voice in Cross-Organizational Communication
- Managing the surprisingly troublesome impact of real-time healthcare on clinical decision-making
- Meeting the communication needs of today’s care teams: An interview with CEO Terry Edwards
- Mobile charge capture: A simple change to your business practices with significant outcomes
- New CEO Guillaume Castel: Joining PerfectServe is all about improving healthcare
- Nurses need innovative care team collaboration technology
- Optimize rapid response team efforts with automated, real-time communication
- Presenting the new PerfectServe family
- Safeguarding security: 4 tactics for secure clinical communication and collaboration
- The impact of a unified communications initiative on a health system
- The important role nurses play in care transition and reducing readmissions
- The Net Impact of Poor Patient-to-Provider Communication
- The Role of Patient Engagement in Remote Patient Monitoring
- The role of secure communications in your clinical integration strategy
- The top 5 things you can do with PerfectServe
- The what and why of physician engagement
- Tips for structuring a successful device pilot
- What physicians need to do to change patient behavior
- What to expect from MACRA: The early years
- Why secure messaging isn’t enough
Articles
- Considerations for developing a mobile device strategy
- Consolidating Answering Services After Mergers Contains Costs, Increases Physician Satisfaction
- Day 11: Our Experts are Piping Up About Next Year
- Getting it right: 10-point checklist for mobile devices and testing in nursing
- Health IT Issues that Deserve a Second Read – November 2018
- Healthcare is ripe for tools to enable value-based collaborative care
- HealthLeaders CNO Exchange Insights Report
- HIStalk Interviews Terry Edwards, CEO, PerfectServe
- How Clinical Communications Technology Connects the Care Team In Complex Cases
- Implementation best practices: Clinical communication in the spotlight
- Improving clinical communication across the care continuum
- Improving Clinical Communications: A Smartphone for Every Nurse
- Meet an Informaticist: From RN to Vendor Executive
- Meeting MACRA’s call for care coordination through better communication
- Mercy Health Addiction Treatment Collaborative Focuses on Care Coordination
- Michelle McCleerey discusses clinical communications on HealthcareNOW
- Nine best practices to build governance standards for care team communications
- Putting the patient first means fixing a fragmented healthcare ecosystem
- Reimagining the Role and Function of Clinical Communications in Care Delivery
- Secure messaging helps Mercy Cincinnati find quick help for addicts
- Solving the problem of blaring alarms with communication alerts
- Technology and governance enable enterprise care team collaboration
- The demise of the pager and the emergence of a new collaboration ecosystem in healthcare
- Value-based care elevates the role of the registered nurse in primary care
- When communications work, patients win
Success Stories
- Addressing clinical communications security with PerfectServe
- Advocate Medical Group strengthens continuity of care
- Automating ED call schedules at St. Elizabeth Healthcare
- Automating stroke response for efficiency and effectiveness
- Care team collaboration praised at Advocate Medical Group with implementation of PerfectServe
- Care teams benefit from real-time, integrated communication solution
- Complicated physician call schedules simplified
- Doctors and hospital leadership recognize elevated patient safety and physician satisfaction
- Eliminating physician pages results in higher productivity, happier staff
- Elimination of delays in consultant care
- Improve clinical communications throughout complex practices
- Improve on-call cardiac team response time through streamlined communications
- Intelligent clinical communications are key to transfer center’s success
- New technology simplifies complex resident communication workflows
- Optimizing communication at San Jacinto Methodist Hospital
- Park Nicollet drops readmission rate by 32% with provider-to-patient text messages
- PerfectServe helps hospital manage risk and improve patient safety
- Piedmont Physician’s Group consolidates answering services for reduced costs and improved physician satisfaction
- Rapid team notification accelerates treatment at St. John Hospital
- Reduce stroke time-to-treatment with real-time communication technology
- Ridgeview Rehab Specialties department reduces no-show rate by 12.6% with automated text messages to patients
- Southwest Cancer Center replaces its answering service with PerfectServe, saving more than $13,000 per year
- Streamlined contacts, process transparency and HIPAA compliance at half the cost
- Streamlined follow-up appointment scheduling aims to reduce readmissions
- Streamlining secure communications across the continuum of care
- Using PerfectServe to enable secure, rapid clinical communications
FAQs
- How can you set up automatic routing?
- How does PerfectServe address 24/7 communications?
- How does the automated escalation capability work?
- How much does it cost?
- Is PerfectServe a texting app?
- Is PerfectServe HIPAA-compliant?
- What are the schedule interface and management capabilities?
- What custom reports does PerfectServe provide?
- What if our nursing staff do not use smartphones?
- What is PerfectServe?
- What is PerfectServe’s approach to project implementation and training?
- What makes PerfectServe different?
- What value does PerfectServe bring to ambulatory care settings?
- What value will PerfectServe bring our IT staff?
- What value will PerfectServe bring our nursing staff?
- What value will PerfectServe bring our physician staff?
- What value will PerfectServe bring our practice administrator?
- Who can access providers’ personal contact information?
- Will I have to use a special device to use PerfectServe?
Infographics
- 10 best practices for your mobile device strategy
- 2019 payment adjustments: How will MACRA impact your revenue?
- A mobile device strategy checklist
- Beyond secure messaging
- Disaster and emergency communications checklist
- How much is your answering service really costing you?
- It’s your time. Protect it.
- The biggest challenges nurses face in care team collaboration
- Top 10 reasons your practice needs PerfectServe
Press Coverage
- 50 most promising healthcare tech solution providers 2015
- 52% of clinicians don’t always know the best care team member to contact, survey shows
- 8 findings on effective IT and population health management
- Advocate Health Care leaders improve clinical communications
- Analytics, coordination and patient empowerment will lead to better population health management
- Can UC keep remote workers engaged?
- Efforts to improve population health hampered by lack of communication
- EHR adoption to support healthcare data evolution in 2016
- Enabling value-based collaborative care with communication technology
- Health IT issues that deserve a second read – February 2015
- Healthcare IT: Hot trends for 2016
- Healthcare secure messaging benefits Texas hospital, ACO
- HIPAA regulation: The myths around compliance
- HIPAA regulations create communication obstacle, says survey
- HIStalk Connect interviews Terry Edwards, President & CEO at PerfectServe
- HIStalk’s guide to HIMSS15
- How many devices are you carrying?
- How solutions providers can help their health IT clients fix the clinical workflow problem
- How to ease consumer health data privacy, security concerns
- How value-based reimbursement is forcing care team collaboration
- Is healthcare secure messaging necessary for providers?
- Is texting physician orders 2G2BT?
- Knoxville’s PerfectServe acquires three health care communication platforms
- Majority of clinicians believe EHRs are not sufficient for care coordination
- Making data security a priority in daily nursing routines
- Making stronger connections for better population health
- New strategies for a new era in population health
- Only a third of health providers use technology
- Orange Coast Memorial’s communications initiative has produced results
- PART 1: PerfectServe’s Terry Edwards says it feels like he’s done two start-ups
- PART 2: Edwards able to combine his interests in engineering, architecture and media in start-up
- PART 3: Terry Edwards shares some lessons learned
- PerfectServe Acquires Telmediq
- PerfectServe could bring new levels of communication to healthcare
- PerfectServe introduces new features to enhance care team efficiency
- PerfectServe platform adds charge capture capabilities: 3 things to know
- PerfectServe pulls in $21M to expand clinician secure messaging platform
- PerfectServe unveils PerfectServe Synchrony™
- PerfectServe’s communications platform reaches 50k physician users
- Poor communication hinders population health management
- Poor communication tech negatively affects population health management
- Population health management weekly wrap up 6/5/15
- Population health management weekly wrap up 9/13/15
- Population health strategy relies on strength of physician leaders
- Potential dangers of using technology in healthcare
- Provider-to-provider response time cut using clinical communications platform
- Put down the phone, and other communication lessons from healthcare professionals
- Q&A with Terry Edwards, CEO of PerfectServe
- Research: Population health struggles tied to lack of communication
- Revamped communication plan speeds clinician response
- Secure clinical communications makes real patient impact
- Secure communications enhance clinical care for orthopedic surgical hospital
- Standard text messaging for smartphones not HIPAA compliant
- Survey finds challenges to good care team communication, collaboration
- Survey: 30 percent of medical professionals dissatisfied with communication tech
- Technology solutions for managing after-hours calls
- Text messaging instead of paging to coordinate patient care
- The brilliant software that’s turning grandma’s TV into a caregiving tool
- The impact of a unified communications initiative on a health system revealed at HIMSS15
- The outdated browser: Breeding ground for cybercrime
- Waiting for information delays population health efforts, survey finds
- What stands in the way of population health? 10 key notes
- What the guidance of Joint Commission on texting means for physicians
- Your health IT clients need better communication, data analytics for population health management
Press Releases
- AMITA Health selects PerfectServe to establish clinical communication growth platform
- Bernoulli and PerfectServe to demonstrate real-time patient data and smart alarms distribution at HIMSS17
- Dr. Eric Coleman headlines PerfectServe’s webinar presenting care transition strategies
- Efforts to improve population health hampered by lack of communication among healthcare professionals
- McLaren Health Care Adopts PerfectServe
- Memorial Hermann Health System expands partnership with PerfectServe for large-scale deployment
- Mercy Health Standardizes Provider Facilities
- MercyOne Standardizes Clinical Communication with PerfectServe at Eight Critical Access Hospitals
- Merrie Wallace joins PerfectServe as Chief Revenue Officer
- Michelle McCleerey Presents at the 18th Population Health Colloquium
- PerfectServe Achieves Certified Integration with Spectralink Versity Smartphone
- PerfectServe Acquires Lightning Bolt and CareWire, Reinforces Vision of Care Team Collaboration Platform
- PerfectServe Acquires Telmediq, #1 KLAS Rated Vendor for Secure Communication Platforms
- PerfectServe brings power of clinical communication to HIMSS 2018
- PerfectServe employees donate to local programs during holiday season
- PerfectServe expands board of directors
- PerfectServe expands Client Services, names Tom Cunningham Director of Help Center Operations
- PerfectServe expands senior leadership to support rapid growth and deepen clinical experience
- PerfectServe expands to new office to support 50 percent growth in staff
- PerfectServe experiences unprecedented growth, signs 29 new customers in 2014
- PerfectServe featured in American Medical Group Association’s High-Performing Health News program
- PerfectServe Integrates with Microsoft Skype for Business
- PerfectServe introduces Apple Watch app at HIMSS18
- PerfectServe is named in Gartner’s Market Guide for Clinical Communication and Collaboration
- PerfectServe Launches Cerner EHR Integration for Embedded Messaging
- PerfectServe listed as a Representative Vendor by Gartner in 2015 Market Guide for Clinical Communication and Collaboration
- PerfectServe names Greg White as COO
- PerfectServe Names Healthcare and Technology Veteran Guillaume Castel as New CEO, Appoints Terry Edwards as Chairman of the Board
- PerfectServe now includes comprehensive charge capture capabilities
- PerfectServe Posts Record Sales, Welcomes New Health System Clients to Close Out 2018
- PerfectServe promotes Mary Hatcher to Vice President of Product Development
- PerfectServe provides instant access to physicians, nurses and entire patient care team to immediately address patient needs and coordinate care
- PerfectServe rated a top-performing platform vendor in KLAS report for care team communications
- PerfectServe secures $21 million in new financing
- PerfectServe showcases new care team collaboration capabilities at key healthcare events
- PerfectServe signs more than 450 accounts, expands physician-user base by 30 percent
- PerfectServe signs multi-year contract with Hospital for Special Surgery
- PerfectServe Talks Product, Bolsters Client Relationships at Fifth Annual Customer Advisory Board
- PerfectServe to exhibit and speak at HIMSS15
- PerfectServe to host annual Customer Advisory Panel Meeting
- Piedmont Healthcare Partners with PerfectServe
- Population health management’s growing demands increase PerfectServe’s users by 50%
- Rauland Responder and PerfectServe integration to improve care team collaboration
- San Jacinto Methodist Hospital standardizes clinical communication on PerfectServe
Staff
- Anupam Goel, MD
- Becky Sykes
- Ben Moore
- Bob Rinek
- Brant Heise
- Carol Fox, MD
- Chris Bays
- Christopher Jamerson, MD
- CHV Capital
- Clark Headrick
- Cori McBride, MD
- Dennis Giles, RRT
- Gene Barduson
- Guillaume Castel
- Helen K. Burns, PhD, RN
- Hoang Nguyen, MD
- J. Carter McNabb
- J. Joseph Hickey
- Jeff Brown
- Jennifer DeBruler, MD
- Jodi Pahl, RN-C
- Kyle Salyers
- Margaret Xu
- Mary Hatcher
- Matt Warta
- Matthew Denenberg, MD
- MemorialCare Innovation Fund
- Merrie Wallace
- Michael Ash, MD
- Michael O’Neil
- Mike Hibbard
- Nazir Rostom
- Nicholas Desai, MD
- Nudrat Hassan
- Pepter Killoran, MD, MS
- Piper Jaffray
- Rance Clouser
- River Cities Capital Funds
- Rob Heimann
- Robert Takla, MD, MBA
- Scott Raymond, RN
- Spring Mill Venture Partners
- Steffan Haithcox
- Suvas Vajracharya
- Tanya Patino
- Ted Daniel, MD
- Teresa Frey, RN
- Terry Edwards
- Trisha Brady
- Village Ventures
Webinars & Events
- 2019 Miracle-Ear Convention Expo
- A case study on after hours answering service consolidation
- AMGA 2019
- ANIA 2019
- AONE 2019
- CHIME19
- Clinical communication technology: considerations for nurse leaders
- Clinical integration strategies: Considerations in a value-based care world
- Creating a high-performing practice
- Effective handoffs to ensure a smooth transition of care
- Enterprise Customer Webinar – October 30, 2018
- Exploring innovations in clinical technology and care delivery
- Guaranteeing secure and efficient communications in the group practice setting
- Health IT Expo 2018
- HealthLeaders CNO Exchange
- HIMSS19
- HIMSS20
- Hospital for Special Surgery Educational and Networking Open House
- Improving clinical communications at Dignity Health’s St. Joseph’s Medical Center
- Making sense of MACRA
- Nursing leadership webinar series: Building an effective care team collaboration strategy
- Nursing leadership webinar series: Solving the complexities of clinical communication
- Nursing leadership webinar series: The next generation of care team collaboration
- PerfectServe Q1 Customer Webinar – January 29, 2019
- Protecting data and maintaining communications
- Protecting your practice from HIPAA violations
- SHM 2019 Leadership Academy
- Southeastern Surgical Congress 2019
- The high-performance medical group: Building a coordinated physician enterprise
White Papers
- A nurse’s guide for successful care transition and handoff communication
- Better care coordination requires streamlined, efficient, secure clinical communication
- Clarifying the confusion about HIPAA-compliant texting
- Clinical communication: Is yours reliable, rapid and secure?
- Communication and culture: The driving forces of change
- Communication is the thread in the fabric of patient-centered care
- Four-step plan for HIPAA-compliant electronic communications
- Getting it right: Plan and implement a mobile device strategy that works
- Healthcare won’t improve until it speaks the same language
- HIPAA regulation: The challenge of integrating compliance and patient care
- Improving clinical communications at Dignity Health’s St. Joseph’s Medical Center
- The importance of HIPAA compliance for all modes of clinical communication
- Understanding MACRA: Everything you need to know about MIPS