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Posts

• “Where’s my nurse?”: How to empower nurses to spend more time with patients
• 3 “must-haves” for simplifying complex clinical communications
• 4 reasons why patient education should be a priority
• 4 smartphones for nurses you should have on your mobility shortlist
• 5 ways your answering service is hurting your practice
• Building an effective care team collaboration strategy: 4 focal points
• Building healthcare’s most advanced care team collaboration platform: An interview with the CEOs of PerfectServe and Telmediq
• Four simple steps for reducing third-party service costs
• Getting it right: 10-point checklist for mobile devices and testing in nursing
• Higher MIPS scores and positive CMS adjustments
• HIMSS18 and the future of clinical communications
• How much is your answering service really costing you?
• How to capture positive online reviews for your practice
• How to identify and address physician burnout
• How to increase the impact of smart mobile devices
• Is your answering service disaster-proof?
• Managing the surprisingly troublesome impact of real-time healthcare on clinical decision-making
• Meeting the communication needs of today’s care teams: An interview with CEO Terry Edwards
• Mobile charge capture: A simple change to your business practices with significant outcomes
• Nurses need innovative care team collaboration technology
• Optimize rapid response team efforts with automated, real-time communication
• Presenting the new PerfectServe family
• Safeguarding security: 4 tactics for secure clinical communication and collaboration
• The impact of a unified communications initiative on a health system
• The important role nurses play in care transition and reducing readmissions
• The Net Impact of Poor Patient-to-Provider Communication
• The role of secure communications in your clinical integration strategy
• The top 5 things you can do with PerfectServe
• The what and why of physician engagement
• Tips for structuring a successful device pilot
• What physicians need to do to change patient behavior
• What to expect from MACRA: The early years
• Why secure messaging isn’t enough

Articles

• Considerations for developing a mobile device strategy
• Consolidating Answering Services After Mergers Contains Costs, Increases Physician Satisfaction
• Day 11: Our Experts are Piping Up About Next Year
• Getting it right: 10-point checklist for mobile devices and testing in nursing
• Health IT Issues that Deserve a Second Read – November 2018
• Healthcare is ripe for tools to enable value-based collaborative care
• HealthLeaders CNO Exchange Insights Report
• HIStalk Interviews Terry Edwards, CEO, PerfectServe
• Implementation best practices: Clinical communication in the spotlight
• Improving clinical communication across the care continuum
• Improving Clinical Communications: A Smartphone for Every Nurse
• Meeting MACRA’s call for care coordination through better communication
• Mercy Health Addiction Treatment Collaborative Focuses on Care Coordination
• Michelle McCleerey discusses clinical communications on HealthcareNOW
• Nine best practices to build governance standards for care team communications
• Putting the patient first means fixing a fragmented healthcare ecosystem
• Reimagining the Role and Function of Clinical Communications in Care Delivery
• Secure messaging helps Mercy Cincinnati find quick help for addicts
• Solving the problem of blaring alarms with communication alerts
• Technology and governance enable enterprise care team collaboration
• The demise of the pager and the emergence of a new collaboration ecosystem in healthcare
• Value-based care elevates the role of the registered nurse in primary care
• When communications work, patients win

Success Stories

• Addressing clinical communications security with PerfectServe
• Advocate Medical Group strengthens continuity of care
• Automating ED call schedules at St. Elizabeth Healthcare
• Automating stroke response for efficiency and effectiveness
• Care team collaboration praised at Advocate Medical Group with implementation of PerfectServe
• Care teams benefit from real-time, integrated communication solution
• Complicated physician call schedules simplified
• Doctors and hospital leadership recognize elevated patient safety and physician satisfaction
• Eliminating physician pages results in higher productivity, happier staff
• Elimination of delays in consultant care
• Improve clinical communications throughout complex practices
• Improve on-call cardiac team response time through streamlined communications
• Intelligent clinical communications are key to transfer center’s success
• New technology simplifies complex resident communication workflows
• Optimizing communication at San Jacinto Methodist Hospital
• Park Nicollet drops readmission rate by 32% with provider-to-patient text messages
• PerfectServe helps hospital manage risk and improve patient safety
• Piedmont Physician’s Group consolidates answering services for reduced costs and improved physician satisfaction
• Rapid team notification accelerates treatment at St. John Hospital
• Reduce stroke time-to-treatment with real-time communication technology
• Ridgeview Rehab Specialties department reduces no-show rate by 12.6% with automated text messages to patients
• Southwest Cancer Center replaces its answering service with PerfectServe, saving more than $13,000 per year
• Streamlined contacts, process transparency and HIPAA compliance at half the cost
• Streamlined follow-up appointment scheduling aims to reduce readmissions
• Streamlining secure communications across the continuum of care
• Using PerfectServe to enable secure, rapid clinical communications

FAQs

• How can you set up automatic routing?
• How does PerfectServe address 24/7 communications?
• How does the automated escalation capability work?
• How much does it cost?
• Is PerfectServe a texting app?
• Is PerfectServe HIPAA-compliant?
• What are the schedule interface and management capabilities?
• What custom reports does PerfectServe provide?
• What if our nursing staff do not use smartphones?
• What is PerfectServe?
• What is PerfectServe’s approach to project implementation and training?
• What makes PerfectServe different?
• What value does PerfectServe bring to ambulatory care settings?
• What value will PerfectServe bring our IT staff?
• What value will PerfectServe bring our nursing staff?
• What value will PerfectServe bring our physician staff?
• What value will PerfectServe bring our practice administrator?
• Who can access providers’ personal contact information?
• Will I have to use a special device to use PerfectServe?

Infographics

• 10 best practices for your mobile device strategy
• 2019 payment adjustments: How will MACRA impact your revenue?
• A mobile device strategy checklist
• Beyond secure messaging
• Disaster and emergency communications checklist
• How much is your answering service really costing you?
• It’s your time. Protect it.
• The biggest challenges nurses face in care team collaboration
• Top 10 reasons your practice needs PerfectServe

Press Coverage

• 50 most promising healthcare tech solution providers 2015
• 52% of clinicians don’t always know the best care team member to contact, survey shows
• 8 findings on effective IT and population health management
• Advocate Health Care leaders improve clinical communications
• Analytics, coordination and patient empowerment will lead to better population health management
• Can UC keep remote workers engaged?
• Efforts to improve population health hampered by lack of communication
• EHR adoption to support healthcare data evolution in 2016
• Enabling value-based collaborative care with communication technology
• Health IT issues that deserve a second read – February 2015
• Healthcare IT: Hot trends for 2016
• Healthcare secure messaging benefits Texas hospital, ACO
• HIPAA regulation: The myths around compliance
• HIPAA regulations create communication obstacle, says survey
• HIStalk Connect interviews Terry Edwards, President & CEO at PerfectServe
• HIStalk’s guide to HIMSS15
• How many devices are you carrying?
• How solutions providers can help their health IT clients fix the clinical workflow problem
• How to ease consumer health data privacy, security concerns
• How value-based reimbursement is forcing care team collaboration
• Is healthcare secure messaging necessary for providers?
• Is texting physician orders 2G2BT?
• Knoxville’s PerfectServe acquires three health care communication platforms
• Majority of clinicians believe EHRs are not sufficient for care coordination
• Making data security a priority in daily nursing routines
• Making stronger connections for better population health
• New strategies for a new era in population health
• Only a third of health providers use technology
• Orange Coast Memorial’s communications initiative has produced results
• PART 1: PerfectServe’s Terry Edwards says it feels like he’s done two start-ups
• PART 2: Edwards able to combine his interests in engineering, architecture and media in start-up
• PART 3: Terry Edwards shares some lessons learned
• PerfectServe Acquires Telmediq
• PerfectServe could bring new levels of communication to healthcare
• PerfectServe introduces new features to enhance care team efficiency
• PerfectServe platform adds charge capture capabilities: 3 things to know
• PerfectServe pulls in $21M to expand clinician secure messaging platform
• PerfectServe unveils PerfectServe Synchrony™
• PerfectServe’s communications platform reaches 50k physician users
• Poor communication hinders population health management
• Poor communication tech negatively affects population health management
• Population health management weekly wrap up 6/5/15
• Population health management weekly wrap up 9/13/15
• Population health strategy relies on strength of physician leaders
• Potential dangers of using technology in healthcare
• Provider-to-provider response time cut using clinical communications platform
• Put down the phone, and other communication lessons from healthcare professionals
• Q&A with Terry Edwards, CEO of PerfectServe
• Research: Population health struggles tied to lack of communication
• Revamped communication plan speeds clinician response
• Secure clinical communications makes real patient impact
• Secure communications enhance clinical care for orthopedic surgical hospital
• Standard text messaging for smartphones not HIPAA compliant
• Survey finds challenges to good care team communication, collaboration
• Survey: 30 percent of medical professionals dissatisfied with communication tech
• Technology solutions for managing after-hours calls
• Text messaging instead of paging to coordinate patient care
• The brilliant software that’s turning grandma’s TV into a caregiving tool
• The impact of a unified communications initiative on a health system revealed at HIMSS15
• The outdated browser: Breeding ground for cybercrime
• Waiting for information delays population health efforts, survey finds
• What stands in the way of population health? 10 key notes
• What the guidance of Joint Commission on texting means for physicians
• Your health IT clients need better communication, data analytics for population health management

Press Releases

• AMITA Health selects PerfectServe to establish clinical communication growth platform
• Bernoulli and PerfectServe to demonstrate real-time patient data and smart alarms distribution at HIMSS17
• Dr. Eric Coleman headlines PerfectServe’s webinar presenting care transition strategies
• Efforts to improve population health hampered by lack of communication among healthcare professionals
• McLaren Health Care Adopts PerfectServe
• Memorial Hermann Health System expands partnership with PerfectServe for large-scale deployment
• Mercy Health Standardizes Provider Facilities
• MercyOne Standardizes Clinical Communication with PerfectServe at Eight Critical Access Hospitals
• Merrie Wallace joins PerfectServe as Chief Revenue Officer
• Michelle McCleerey Presents at the 18th Population Health Colloquium
• PerfectServe Achieves Certified Integration with Spectralink Versity Smartphone
• PerfectServe Acquires Lightning Bolt and CareWire, Reinforces Vision of Care Team Collaboration Platform
• PerfectServe Acquires Telmediq, #1 KLAS Rated Vendor for Secure Communication Platforms
• PerfectServe brings power of clinical communication to HIMSS 2018
• PerfectServe employees donate to local programs during holiday season
• PerfectServe expands board of directors
• PerfectServe expands Client Services, names Tom Cunningham Director of Help Center Operations
• PerfectServe expands senior leadership to support rapid growth and deepen clinical experience
• PerfectServe expands to new office to support 50 percent growth in staff
• PerfectServe experiences unprecedented growth, signs 29 new customers in 2014
• PerfectServe featured in American Medical Group Association’s High-Performing Health News program
• PerfectServe integrates with AMiON to expand scheduling automation
• PerfectServe Integrates with Microsoft Skype for Business
• PerfectServe integrates with QGenda for on-call scheduling
• PerfectServe introduces Apple Watch app at HIMSS18
• PerfectServe is named in Gartner’s Market Guide for Clinical Communication and Collaboration
• PerfectServe Launches Cerner EHR Integration for Embedded Messaging
• PerfectServe listed as a Representative Vendor by Gartner in 2015 Market Guide for Clinical Communication and Collaboration
• PerfectServe names Greg White as COO
• PerfectServe now includes comprehensive charge capture capabilities
• PerfectServe Posts Record Sales, Welcomes New Health System Clients to Close Out 2018
• PerfectServe promotes Mary Hatcher to Vice President of Product Development
• PerfectServe provides instant access to physicians, nurses and entire patient care team to immediately address patient needs and coordinate care
• PerfectServe rated a top-performing platform vendor in KLAS report for care team communications
• PerfectServe secures $21 million in new financing
• PerfectServe showcases new care team collaboration capabilities at key healthcare events
• PerfectServe signs more than 450 accounts, expands physician-user base by 30 percent
• PerfectServe signs multi-year contract with Hospital for Special Surgery
• PerfectServe Talks Product, Bolsters Client Relationships at Fifth Annual Customer Advisory Board
• PerfectServe to exhibit and speak at HIMSS15
• PerfectServe to host annual Customer Advisory Panel Meeting
• Piedmont Healthcare Partners with PerfectServe
• Population health management’s growing demands increase PerfectServe’s users by 50%
• Rauland Responder and PerfectServe integration to improve care team collaboration
• San Jacinto Methodist Hospital standardizes clinical communication on PerfectServe

Staff

• Anupam Goel, MD
• April Hawkins
• Becky Sykes
• Bob Rinek
• Brant Heise
• Carlene Anteau
• Carol Fox, MD
• Chris Bays
• Christopher Jamerson, MD
• CHV Capital
• Clark Headrick
• Cooper N. Gallimore
• Cori McBride, MD
• Dave Winenger
• Dennis Giles, RRT
• Gene Barduson
• Helen K. Burns, PhD, RN
• Hoang Nguyen, MD
• J. Carter McNabb
• J. Joseph Hickey
• Jeff Brown
• Jennifer DeBruler, MD
• Jodi Pahl, RN-C
• Ken Wilmoth
• Kyle Salyers
• Margaret Xu
• Mary Hatcher
• Matt Warta
• Matthew Denenberg, MD
• MemorialCare Innovation Fund
• Merrie Wallace
• Michael Ash, MD
• Mike Hibbard
• Nicholas Desai, MD
• Nudrat Hassan
• Pepter Killoran, MD, MS
• Piper Jaffray
• Rance Clouser
• River Cities Capital Funds
• Rob Heimann
• Robert Takla, MD, MBA
• Scott Raymond, RN
• Spring Mill Venture Partners
• Tanya Patino
• Ted Daniel, MD
• Teresa Frey, RN
• Terry Edwards
• Trisha Brady
• Village Ventures

Webinars & Events

• 2019 Miracle-Ear Convention Expo
• A case study on after hours answering service consolidation
• AMGA 2019
• ANIA 2019
• AONE 2019
• Clinical communication technology: considerations for nurse leaders
• Clinical integration strategies: Considerations in a value-based care world
• Creating a high-performing practice
• Effective handoffs to ensure a smooth transition of care
• Enterprise customer webinar – January 29, 2019
• Enterprise Customer Webinar – October 30, 2018
• Exploring innovations in clinical technology and care delivery
• Group practice customer webinar – February 19, 2019
• Guaranteeing secure and efficient communications in the group practice setting
• Health IT Expo 2018
• HealthLeaders CNO Exchange
• HIMSS19
• Hospital for Special Surgery Educational and Networking Open House
• Improving clinical communications at Dignity Health’s St. Joseph’s Medical Center
• Making sense of MACRA
• Nursing leadership webinar series: Building an effective care team collaboration strategy
• Nursing leadership webinar series: Solving the complexities of clinical communication
• Nursing leadership webinar series: The next generation of care team collaboration
• Protecting data and maintaining communications
• Protecting your practice from HIPAA violations
• Southeastern Surgical Congress 2019
• The high-performance medical group: Building a coordinated physician enterprise

White Papers

• A nurse’s guide for successful care transition and handoff communication
• Better care coordination requires streamlined, efficient, secure clinical communication
• Clarifying the confusion about HIPAA-compliant texting
• Clinical communication: Is yours reliable, rapid and secure?
• Communication and culture: The driving forces of change
• Communication is the thread in the fabric of patient-centered care
• Four-step plan for HIPAA-compliant electronic communications
• Getting it right: Plan and implement a mobile device strategy that works
• Healthcare won’t improve until it speaks the same language
• HIPAA regulation: The challenge of integrating compliance and patient care
• Improving clinical communications at Dignity Health’s St. Joseph’s Medical Center
• The importance of HIPAA compliance for all modes of clinical communication
• Understanding MACRA: Everything you need to know about MIPS