PerfectServe provides instant access to physicians, nurses and entire patient care team to immediately address patient needs and coordinate care

Knoxville, TN

April 13, 2015

As health care providers work to improve the health of patients and coordinate care across multiple locations, there is a critical need for more timely communication among the entire patient care team. To address this challenge, PerfectServe unveiled a unified communications and collaboration solution that allows clinicians to immediately identify and reach the most appropriate patient care team member so they can address a patient’s urgent needs quickly and provide the highest quality of care. Health care innovator MemorialCare Health System in Southern California will be PerfectServe’s anchor client contributing to the design and development of the new capabilities, and first to launch PerfectServe later this year.

PerfectServe was developed to bring an end to seemingly endless waits, time-consuming calls and callbacks and second-hand messages with its unified approach to solving clinical communications challenges. The platform utilizes multiple means of communication that best fit clinicians’ needs—from secure texting, email and voice mails to mobile applications for video and photo sharing. PerfectServe is a dramatic expansion of PerfectServe’s current health care offerings, which concentrate primarily on physicians and nurses, and will reach the entire care team, including patients, social workers, pharmacists and case managers, among others. The platform’s enhanced capabilities include new mobile applications for physicians, nurses and other members of the patient care team, communication tools for remote consults (including secure video) and the ability to include the patient in communications.

The widespread communication issues facing health care providers were highlighted in a recent survey, conducted online by Harris Poll and commissioned by PerfectServe, of 955 health care professionals including  physicians (hospitalists, primary care physicians in large offices, specialists in both hospital and office settings); nurses in hospitals; case managers; and, hospital administrators and office managers. While 98% of those completing the survey (both clinical and administrative) responded that effective communication is critical to improving population health, 69% of clinicians (physicians, nurses and case managers) say patient care is often delayed while waiting for important information about the patient; and more than half (52%) of clinicians responded that they don’t always know the correct clinician to contact in a given situation.

“The health care industry has attacked the communication issue piecemeal – with different technologies for secure messaging, texting, emailing and more. Yet, these tools fail to address the complexity inherent in today’s clinical communication processes,” said Terry Edwards, CEO, PerfectServe, whose wife, Penny, a nurse, inspired him to pursue development of this technology. “PerfectServe offers the industry a single communications platform designed to unite all patient care team members and help improve patient care through more rapid diagnosis and treatment.”

MemorialCare Health System, an established PerfectServe client, has used PerfectServe to coordinate care in one of its hospitals for the past three years and is expanding that to its other hospital facilities. Signaling their commitment to continually deliver the best possible patient care, MemorialCare is the first organization moving to the new platform to further unify communications and coordinate care among the entire patient care team, both inside and outside of the hospital.

“With more than 200 care sites, including six hospitals, medical groups, an integrated health plan and dozens of ambulatory surgery, urgent care, imaging and many other facilities, having one holistic communications platform across our highly integrated health care system helps us connect all members of the patient care team quickly, regardless of location,” says Scott Joslyn, Chief Information Officer of MemorialCare Health System.

PerfectServe has built its success and reputation by streamlining the clinical communication processes that enable doctors and nurses — and now all members of the patient care team — to speed time to treatment. More than 100,000 clinicians at forward-looking health care organizations access PerfectServe every day to facilitate faster, easier patient care team communication.

PerfectServe is available for physicians and post-acute care providers today. PerfectServe for acute care nurses and other care team members is expected to enter pre-release in the third quarter of 2015 with general availability at year-end. For more information, please visit

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About MemorialCare Health System

MemorialCare Health System is one of the nation’s most recognized nonprofit integrated delivery systems, continually lauded for innovations in best-practice, evidence-based medicine, technological advances and best places to work. MemorialCare includes more than 200 care sites; 14,000 employees and affiliated physicians; six top hospitals – Long Beach Memorial, Miller Children’s & Women’s Hospital

Long Beach, Community Hospital Long Beach, Orange Coast Memorial Medical Center in Fountain Valley and Saddleback Memorial Medical Center in Laguna Hills and San Clemente; Seaside Health Plan; and numerous outpatient health centers throughout Orange and Los Angeles counties, including physician practices, urgent care centers, imaging facilities, ambulatory surgery centers, digestive care centers and lab sites. Its MemorialCare Medical Group and Greater Newport Physicians medical group divisions are continually named top performers by trade, consumer and patient advocacy organizations. For information, visit

About the Survey

The PerfectServe survey was conducted online by Harris Poll on behalf of PerfectServe between February 12 and March 6, 2015.  The research was conducted among 955 healthcare professionals in the following occupations: hospitalist (n=150), primary care physician in an office (n=150), specialist physician in a hospital (n=102), specialist physician in an office (n=101), hospital administrator (n=170), office manager/practice administrator (n=81), nurse in a hospital (n=101), and case manager (n=100). Office-based respondents work in an office with 25 or more physicians.  Hospital-based respondents work in a hospital with 200 or more beds. Physician respondents are duly licensed in the state in which they practice. Data were not weighted and are only representative of those who completed the survey.

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