KNOXVILLE, Tenn.—Feb. 19, 2019—MercyOne, a large healthcare system in Iowa, partnered with PerfectServe® to implement its secure communication technology across eight critical access hospitals. The project follows the implementation of PerfectServe’s technology at MercyOne Des Moines Medical Center and aims to optimize physician collaboration across urban and rural areas.
MercyOne is a system of hospitals, clinics, an accountable care organization (ACO) and other healthcare facilities run under a joint operating agreement between Catholic Health Initiatives and Trinity Health, two of the country’s largest Catholic, not-for-profit health organizations. The Mercy ACO, comprised of more than 2,300 doctors organized into regional ACOs and clinically integrated networks, is working to reduce hospital admissions, emergency department visits and other expensive care by improving population health through advances in care coordination and communication.
Like many integrated health systems, MercyOne was increasingly concerned about the efficiency and security of clinical communications. With PerfectServe, the organization is safeguarding protected health information (PHI) by establishing secure messaging between providers and care teams, which simplifies collaboration and referrals to Des Moines Medical Center and reduces network leakage.
Through PerfectServe’s platform, text messaging technology is used to build relationships between providers and optimize patient retention within MercyOne.
PerfectServe’s cloud-based system enables clinical communication and collaboration regardless of location, care setting or EMR, and it provides easy access to physician specialists within MercyOne.
“MercyOne is committed to transforming healthcare delivery, extending beyond traditional, fragmented care to deliver a total solution that meets the needs of clinicians and patients in rural care locations,” said Terry Edwards, President and CEO of PerfectServe. “As a partner, we support prioritization of efficient care team communication and collaboration to provide optimal healthcare, strengthen healthcare networks and better serve our clients’ patients.”
PerfectServe is building healthcare’s most advanced communication and collaboration solution to unify the entire care team across the continuum—from inpatient, to outpatient, to patients at home. The secure platform uses advancements in mobility, AI and analytics to optimize scheduling, automate clinicians’ communication-driven workflows, eliminate non-clinical tasks and decrease clinician burnout, resulting in quicker time to treatment and superior patient outcomes. PerfectServe’s scalable cloud-based architecture is not affected by on-site outages, allowing the 500,000-plus clinicians who rely on the platform for clinical communication to focus on delivering the best patient experience possible. Headquartered in Knoxville, Tennessee, PerfectServe has helped clinicians provide better care since 2000.
Corporate Communications Specialist
Founder and CEO, Agency Ten22
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