Average communication cycle time reduced by 68%

Learn how Orange Coast Memorial enabled secure, rapid clinical communications with PerfectServe

Orange Coast Memorial Medical Center is a 218-bed hospital located in Fountain Valley, CA, which handles more than 12,000 hospital admissions and 23,000 visits annually.

In an effort to improve performance and reliability, leaders turned to PerfectServe to streamline clinical communication in two key realms: between nurses and physicians and between emergency department (ED) staff and physicians.

With PerfectServe, Orange Coast Memorial was able to:

  • Reduce variation in call-back time
  • Reduce time wastage for “phone tag”
  • Increase nurses’ time in direct care
  • Improve nurse satisfaction

To learn more about what Orange Coast Memorial was able accomplish with PerfectServe, please fill out the form to the right to download the complete success story.

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