Automated answering service solution for nephrology groups
Call schedules are always changing, and that creates lots of opportunities for human error, from unnecessary calls in the middle of the night and interrupted vacations to delays in care for patients at dialysis centers.
Give your nephrologists a secure, automated and flat-rate solution that always routes patient calls to the right person at the right time.
Unlike traditional answering service vendors, we don’t charge you more because your call volume goes up.
Whether you get 100 calls or 1,000,000 calls, our answering service replacement is the same flat rate every single month.
Automated call routing
We work with you to build rules for your call and message routing so that you get a completely tailored solution for your nephrologists.
We use your call schedule and notification preferences to determine when a nephrologist receives a message. After hours, we delay all non-urgent notifications until the next working day. And if your call schedule changes, our solution automatically routes calls and messages to the correct covering nephrologist.
Protect your patients’ PHI and your nephrologists’ privacy with our secure app.
Our platform is cloud-based and HIPAA compliant, and your nephrologists can use their smartphones to call patients with a masked phone number.
Consistent patient experience
Patient satisfaction with a human-centric answering service varies, particularly when messages are lost or agents are having a bad day.
A consistent user experience, coupled with faster response times when messages are correctly routed to the proper on-call provider, leads to higher patient satisfaction scores.
Our automated solution for nephrologists includes:
- Flat monthly rates with no hidden fees
- HIPAA-compliant, secure messaging
- After hours or 24/7 automated call and message routing
- Masked nephrologist callback number