What makes PerfectServe different?

PerfectServe differs from all secure messaging/communication platforms with it’s proprietary Dynamic Intelligent Routing™ technology, which automatically identifies and provides immediate connection to the right care team member for any given clinical situation. With every communication that occurs, PerfectServe analyzes the combination of real-time situational variables to ensure that the communication is delivered to the right physician or nurse or other care team member for the particular clinical situation at hand. This capability eliminates the need to search and struggle to find this information only to call the wrong person. By doing this, PerfectServe facilitates communication-driven workflows that enable time-sensitive, collaborative care delivery. Our cloud-based architecture is the only platform purposefully designed to transcend geographic and organizational barriers within healthcare to drive collaboration among all stakeholders and across all care settings. Our experienced technical and clinical consultants work closely with you to understand your patient-care workflow needs and to customize the solution to best meet those needs.

PerfectServe provides patient-centered real-time identification and access to the patient’s active care team. Any care team member responsible for providing care to the patient at that moment in time is listed and can easily be contacted in a single click.

PerfectServe has proven high-value integrations including the ability to leverage the data in the EHR and other applications to ensure that the information is delivered to the right care team member who needs it at that particular time. Moreover, PerfectServe is able to integrate with legacy VoIP phone devices, optimizing this substantial investment by sending secure text messages, generated with a smart device or the web application, directly to the VoIP device. In this way, care team members can immediately be apprised of a new message when mobile and providing care.