Clinical Communication Powered by Dynamic Intelligent Routing®
PerfectServe has more than two decades of experience solving complex clinical communication workflows to promote care team collaboration and drive better patient outcomes.
80% of serious medical errors involve communication breakdowns.
To reduce door-to-needle time or act quickly on a critical lab result, the right physician needs to receive critical notifications immediately. When the recipient is unavailable, the message should be escalated. PerfectServe’s Dynamic Intelligent Routing is critical because it ensures the right message gets to the right person at the right time—automatically.
Who Can You Text?
Does your current solution allow you to send a secure text to a physician, nurse, patient, nutritionist, custodian, patient’s family member, and PCP—along with anyone in your organization’s referral network? Keep communication centralized with one HIPAA-compliant solution.
Integrations Power Communication
Not all HIPAA-compliant texting solutions are alike. One big differentiator? Integrations. Accurate provider schedules integrated with a powerful workflow engine ensures providers aren’t woken up in the middle of the night by errant messages when they aren’t on call. EMR integration provides patient lists, and EMR embedded messaging coupled with nurse call integration allows a nurse to respond to patient requests from any location.
Locations, Locations, Locations
Working in dynamic environments means that healthcare workers need a communication platform that works everywhere, from the ED to the ICU to radiology and beyond. The right solution is cloud-based and supports both clinician-to-clinician and clinician-to-patient connectivity within and outside of the hospital via text, voice, and video. Can’t make it to a patient room? Do a video round instead!
How do you communicate?
Everyone has favorite communication methods—some prefer phone calls, others like text messages. So, why limit contact methods within a communication app? Your solution should offer voice, video, text, and pager functionality. Also critical is support for live wave forms, lab result notifications, code team alerts, mass communication, and EHR embedded messaging.
Success with PerfectServe
Our clients have improved many clinical outcomes using PerfectServe, but don’t just take our word for it. Ask for our referral list or browse through the client success stories below.
“PerfectServe has changed contacting physicians from a 10-step process to a 1-step process.”
Orange Coast Memorial Medical Center
“We achieved rapid rehabilitation referral through accurate and immediate communication between the ED clinical team and community-based treatment facilities.”
Bon Secours Mercy Health
“We implemented PerfectServe's solution systemwide as one of the communication platforms of the Patient Command Center, a centralized hub that fosters the safe management and timely placement of patients across 3,500 total beds.”
Advocate Aurora Health
“It’s important to intervene quickly. PerfectServe helps us do that and has become an important part of our acute stroke treatment program.” ”
St. John Hospital and Medical Center
“PerfectServe has reduced the amount of work it takes to get our jobs done and made it easier for us all to work together.”
Catheterization Laboratory and Cardiovascular Recovery Unit, UT Medical Center