How to Modernize Your Call Center

Join Our Webinar Next Wednesday, December 18, 2019, from 2-2:30 PM ET

Abstract

call center operatorThe typical 21st century hospital is in many respects a model for the modern, high-tech organization, with one glaring exception: the call center. Existing side by side with the latest information and life-saving technologies and processes are outdated devices and workflows developed more than five decades ago.

Bringing the call center into the 21st century should be an imperative for every hospital and health system looking to improve patient and staff satisfaction and achieve the best health outcomes possible. In this webinar, we’ll review the common communication challenges faced by today’s hospitals and health systems, explain why legacy systems typically fall short in solving them, detail the requirements of an integrated call center solution, and, finally, provide some best practices for deploying a modern contact center successfully.

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