Support Nurses Ability to Easily Communicate with Providers and Patients
Siloed communication infrastructure adds to nurse’s workload when they desperately need ways to reduce their administrative responsibilities. Empower nurses to communicate with each other, providers, and patients without logging in and out of several solutions to do so.
Reaching Providers and Patients’ Family Members Consumes Time
Nurses are responsible for multiple administrative duties on top of providing an upstanding standard of care for their patients that requires an abundant amount of collaboration and support.
Some nurses spend 33% of their shift interacting with technology and only 16% of their time on direct patient care.
Updating family members, getting a hold of the correct physician in a timely manner, communicating with respiratory, physical therapy, radiology in addition to coordinating with the nursing staff on their unit are just a few of the communications that happen throughout the nurses shift.
The time consumption initiating communications with different departments and providers could be precious time taken away from a patient’s care. A bandage may be left for the next shift to change, medications get administered later than ordered, patients miss a day of physical therapy because the nurse was unable to pull away from other tasks to help PT. Ultimately, the administrative burden nurses are under unfortunately can result in poor patient outcomes.
Tackling Nurse Communication Silos
Text, badge, EMR, email, phone – too much technology reduces efficiencies. When nurses need to login to the EMR for a critical lab result, phone a patient’s family member, use their badge to communicate with other nurses and then text the on-call provider regarding their patient, too much time is spent logging in and out of various solutions. Efficiencies can be gained just from reducing the number of technologies nurses need to use and reference.
The result – both improved nurse satisfaction and improved outcomes for patients. We want to reduce frustrations nurses encounter day to day, and streamline communication for all care team members.
With family members the inefficiencies are similar, find the correct number, call, no answer, leave a voicemail. Or find and call the alternate phone number and speak with a family member who has 20 minutes of questions, while the nurse is on the phone, the physician has returned the page and the nurse missed their call due to the fact that the nurse was on the line with the family member.
Clinical Communication Governance
Leading organizations have clear policies around communication response times, such as a routine message must be responded to in 60 minutes but an urgent message within 30 and STAT within 15. This becomes increasingly difficult without the right, and siloed, communication tools.
Text First Approach
82% of text messages will be read within five minutes of being sent—with an average response time of just 90 seconds.
A text first approach for all clinicians provides a single app to be used for nurse, provider, patient and auxiliary staff to ensure tight coordination of patient care. Look for a solution that also embeds into the EMR to improve clinical workflows. Nurses should be able to see a patient record from their mobile, the communication stream between care team members, critical lab results and any other pertinent details that will keep them abreast of their patient from any location—decoupling them from the nurse station.