What value will PerfectServe bring our practice administrator?

With PerfectServe, practice administrators can improve clinic workflows by streamlining calls from coordinating providers and facilities with 24/7 call management, eliminate answering services and associated errors that cause frustration among physicians, and ease the management of complex call schedules across multiple facilities. You can easily access and change call schedules on-the-fly, expedite consults by allowing referring physicians easy access to practice staff and increase reimbursement by providing documentation of care coordination.

How does PerfectServe address 24/7 communications?

PerfectServe uniquely provides call management capabilities to more than 25,000 physician practices. Our Dynamic Intelligent Routing ensures that incoming calls and messages immediately reach the correct care team member, dramatically reducing patient wait time. We also provide the option for voice-to-text transcription. With this capability, practices are able to manage all communications with a single solution across multiple clinic sites and health care facilities while reducing the costs of a human-centric answer service.

What are the schedule interface and management capabilities?

PerfectServe provides considerable flexibility for configuring and managing schedules. During implementation, all schedules are obtained from each practice and incorporated into the tailored Dynamic Intelligent Routing algorithm. This removes the need for any individual to find and refer to a schedule—wherever it may be kept—when attempting to identify the correct physician/practitioner to contact. Post implementation, when changes to schedules occur, PerfectServe provides an intuitive interface to allow office staff to easily and quickly make modifications.

What value does PerfectServe bring to ambulatory care settings?

PerfectServe uniquely provides communications management functionality for any size physician group or other ambulatory care setting, including efficient management of all incoming communications, using Dynamic Intelligent Routing™, from multiple affiliated facilities and organizations across multiple practice sites; the ability to communicate with patients while maintaining caller ID privacy and overcoming caller ID block; automated answering service functionality to eliminate lost and delayed messages while improving patient call response time; documentation of care coordination to increase reimbursement; automated charge capture functionality to eliminate lost charges and claim denials and increase revenue and the ability to relieve regulatory burdens associated with PQRS/MACRA compliance and avoid associated penalties.

What value will PerfectServe bring our physician staff?

PerfectServe protects physician and other practitioners’ time by ensuring that only the communications that are relevant to them and require their action are received, so they are not bombarded by erroneous and immaterial phone calls and messages from colleagues and care team members. Further, PerfectServe eliminates unnecessary interruptions, lost and delayed messages; facilitates more direct connection collaboration among physician colleagues and team-based care members; enables more efficient care coordination under alternate/episode-based (bundles, MACRA) payment models; and enhances the quality of care by enabling your physicians to speed time to treatment.

Who can access providers’ personal contact information?

When using PerfectServe, all numbers are hidden. Personal information received from participating clinicians is protected.

Physicians can take or make patient calls from any phone. As long as a physician returns or makes calls through the PerfectServe app, his/her privacy is maintained. Patients or other recipients see the physician office number instead of the personal cell phone number or home number. This capability also overcomes caller ID block.