Technology and governance enable enterprise care team collaboration

Michelle McCleerey

Vice President of Strategy and Chief Clinical Officer

Matthew Denenberg, M.D., Vice President of Medical Affairs, Spectrum Health Helen DeVos Childrens Hospital

MGMA Connection

May 1, 2017

Effective care team collaboration is essential to each healthcare organization’s transition to value-based payment models. Implementing secure communications technology supports a standardized process for patient care coordination across the enterprise and geographically beyond, possibly encompassing multiple provider organizations. But what is the process for enabling timely, focused communication between colleagues and the broader care team?

Communication and collaboration across the care team depends on automatic and immediate connection to the right team member who can act at the right time — regardless of location. Along with a clinical communications platform that enables care team coordination, shared governance and collaborative leadership are critical to overcoming the historically entrenched care team communication hierarchy. This article focuses on standardizing organization-wide care team coordination protocol at the operations level. 

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