Try a medical answering service built for physician workflows
“Patient satisfaction has improved significantly with PerfectServe. We’ve eliminated errors associated with our old human-centric process, and I never miss a message.”
— Alan Kawaguchi, MD, Alpine Orthopaedic Medical Group, Inc. and Surgery Department Chair, St. Joseph’s Medical Center
“I really appreciate that PerfectServe protects my privacy. When I return patient calls using my personal cell phone, they only see my office number.”
— Raissa Hill, DO, HT Family Physicians, Inc. and Family Medicine Section Chief, St. Joseph’s Medical Center
Never miss an important call again
Sometimes human-operated answering services make mistakes, causing frustration for patients and staff.
With PerfectServe, every call is fully automated based on your pre-determined workflow, so you don’t have to worry about your patients’ important messages or consult requests going missing.
See all your messages in one application
PerfectServe removes the need for an answering service middleman. At any time, you can receive messages directly from patients on your smartphone, quickly and easily in the PerfectServe app.
You no longer have to juggle multiple apps and passwords. We help you get back to what you do best – caring for patients.
Non-urgent messages get delayed until business hours
Based on your team’s unique schedule and and individual notification preferences, PerfectServe’s routing automatically determines when and who receives each message.
After hours, all messages are routed according to priority, so non-urgent communications are delayed until the next working day. No more unimportant interruptions during off-hours!
PerfectServe’s answering service replacement includes:
- After-hours or 24/7 automated call and message routing
- Flat monthly rates with no hidden fees
- HIPAA-compliant, secure messaging
- Direct patient messages to on-call provider’s smartphone
- Masked physician callback number and more!