Revolutionizing healthcare communications

Dynamic Intelligent Routing™

Never has communicating with the care team been so smart and easy. Designed to transcend geographic and organizational barriers, our proprietary software connects you to the right person, right when you need them.

Customized algorithms

We compile and maintain all the workflow rules, call schedules and contact preferences for every workgroup, practice and care team member.

Targeted coordination

Never worry about figuring out who’s on call. Dynamic Intelligent Routing connects you to the right person who can take action at that moment.

Patient-centered access

All you need to know is the patient’s name. PerfectServe instantly shows and connects you to the team members caring for that patient at that time.

Multimodal

Supports and unifies all devices and modalities. Smartphones, Web browsers, landline phones, VoIP devices, pagers and SMS text.

Responsive escalation

PerfectServe knows when the recipient has read a message. Unread messages automatically escalate based on defined protocols.

Advanced search

Easily connect with any member on the PerfectServe platform inside your organization and across your healthcare ecosystem.

Integrations

Your current technology investments will go even further when integrated with our cloud-based platform. Enable communication-driven workflows with your EMR and clinical point solutions, including:

  • Nurse call
  • Alerts and notifications
  • Scheduling

Read more about our integrations

Trust and security

Security is a requirement of patient-centric communications, which is why it’s at the heart of our platform.

  • Meets HIPAA & HITECH standards
  • Filters PHI from non-secure messages sent to e-mail, SMS text or pagers
  • No PHI data is cached on mobile devices
  • Data is encrypted during transmission and in storage

Read more about our security practices

Analytics and reporting

PerfectServe enables you to establish standards for your communication processes. Our analytics allow you to measure performance against your standards and improve over time.

  • Automatic documentation of conversations
  • Detailed event tracking reports with time/date stamps, retrieval times and more
  • Account managers to assist in data management
  • Multiple reports available to aid in compliance and effectiveness

Partnership for success

PerfectServe brings a proven ability to drive high adoption and change in your organization, and helps you sustain that change over time.

  • Technical and clinical consultants work closely with you to implement the solution to meet your clinical objectives
  • Customized algorithms enable high adoption and process improvement
  • Phased, milestone-driven approaches and guided plans for platform use

Your partner for high adoption

Frequently asked questions

What is PerfectServe?

Is PerfectServe a texting app?

Will I have to use a special device to use PerfectServe?

How much does it cost?

Is PerfectServe HIPAA-compliant?

Who can access providers’ personal telephone numbers and other contact information?

My healthcare system is really complex – how can you possibly set up automatic routing across hundreds of practices and departments?

What makes PerfectServe different?

What are PerfectServe’s schedule interface and management capabilities?

What custom reports does PerfectServe provide?

What is PerfectServe’s approach to project implementation and training?

Ready to meet your new communications platform?

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