Optimizing communication with physicians at San Jacinto Methodist Hospital

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Chief executive officer Donna Gares and the leadership team at San Jacinto Methodist Hospital (SJMH) in Baytown, Texas, knew that something had to be done to make contacting physicians easier and more efficient. A member of the Houston-based Methodist Hospital System, the 275-bed community hospital was experiencing a challenge common to many hospitals and health systems.

As leaders looked to improve the continuity of care and clinical integration, they came face-to-face with a longtime complaint of clinical staff: communicating with physicians efficiently. On the verge of installing an updated information system, they believed the timing was right to address the issue.

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