Reducing noise in a hospital can have a positive effect on staff productivity and on patient satisfaction, a key component of HCAHPS scores. All kinds of noise can come from the normal, daily activity in a hospital. Overhead paging, alarms, phones ringing, doors opening and closing, conversations in the hallway — all contribute to noise.
Advocate Good Samaritan Hospital in Downers Grove, Illinois, was looking
for a new technology-based communications solution that would provide a quiet, restful and healing environment for its patients. At the 333-bed hospital, with more than 1,000 physicians representing 63 specialties, the volume of overhead pages for physicians was very high. In one month alone, the hospital tracked 609 overhead physician pages.
Mancill Stewart, communication lead at Good Samaritan, says, “We were doing about 30-40 overheads a week… Anytime a doctor would walk away from a unit, they would call us to overhead page them.”