University of Colorado Study

1.

PerfectServe introduces a superior hospital-to-physician contact process.

PerfectServe requires hospital callers to make fewer steps, fewer decisions and fewer communication hand-offs in the course of contacting physicians.

The confirmation:

Subsequent calls to physicians occurred 81 percent less frequently in the PerfectServe hospital than the worst-case comparison facility, and 68 percent less frequently than in the best case comparison facility.

2.

PerfectServe reduces hospital-to-physician communication cycle times.

Because the PerfectServe process is more streamlined, hospital-to-physician communication cycle times are significantly shorter.

The confirmation:

The PerfectServe hospital completed 10 times more contacts within two minutes than did the worst-case comparison facility, and 4 times more than the best-case comparison facility.

The confirmation:

The ICU of the PerfectServe hospital demonstrated a 71 percent reduction in physician contact cycle time over to the worst-case comparison facility, and a 56 percent reduction over to the best-case comparison facility.
PerfectServe increases staff productivity and resource efficiency. Because hospital-to-physician contact cycle times are shorter, nursing staff time and hospital facilities are utilized more efficiently.

3.

PerfectServe increases staff productivity and resource efficiency.

Because hospital-to-physician contact cycle times are shorter, nursing staff time and hospital facilities are utilized more efficiently.

The confirmation:

Data gathered from PerfectServe systems indicate the PerfectServe hospital makes over 130,000 calls to doctors each year about patient care issues. Comparison hospital data suggests 12,100 hours of waste are being eliminated from the nurse-to-physician contact process on an annual basis.

4.

PerfectServe results in greater physician and nurse satisfaction.

Because the PerfectServe process is faster and more streamlined, it makes it easier for nurses to contact physicians. And because PerfectServe is flexible with predefined call paths designed around the workflow needs of each physician, doctors have more control over how they are reached and suffer fewer contact errors.

The confirmation:

Researchers found hospital staff and physicians at the PerfectServe hospital spontaneously expressed greater satisfaction with the PerfectServe system over their former physician contact methods.

5.

PerfectServe is likely to improve patient safety.

Because breakdowns in physician contact create delays in care which increase patient care risks, it is intuitive that PerfectServe increases patient safety because it introduces a physician contact process that requires fewer steps, decision points and communication hand-offs; which significantly reduces communication cycle-times.

The confirmation:

Researchers indicated that since the acuity level of the majority of calls observed required an immediate response to assist in directing patient care, PerfectServe may help decrease the risk of adverse consequences due to delayed care — enhancing patient safety and reducing the potential liability for both the hospital and the physician.