PerfectServe promotes Mary Hatcher to Vice President of Product Development

Knoxville, TN

December 12, 2016

Software engineer’s breakthrough workflow IT design advances care team communication

PerfectServe®, creator of PerfectServe Synchrony™, healthcare’s most comprehensive and secure care team collaboration platform, announced today that Mary Hatcher has been promoted to Vice President of Product Development. Hatcher will lead all product development initiatives including a team representing product management, engineering and quality assurance.

“Mary is an exemplary professional who recently received our company award recognizing the employee best exhibiting the PerfectServe culture,” said Terry Edwards, CEO and President of PerfectServe. “Mary’s well-deserved promotion reflects a 15-year track record of designing workflow solutions for providers. She led the prototypes of our group practice solution as well as the first application in the acute-care hospital setting to improve nurse-to-physician communication.”

Don Dally, Chief Technology Officer at PerfectServe, worked alongside Hatcher and Edwards as the company’s original core team developing PerfectServe Synchrony’s version 5 capabilities.

“Mary is an exceptional leader, highly respected among the engineers in solving complex technical challenges and delivering solutions that create tangible business value,” Dally said. “Her career path is the quintessential success story. In the early days of our business, Mary focused on implementing voice communication services in the ambulatory care market. Her passion for evolving software drove our product innovation to the health system enterprise level where her efforts contributed significantly to new sales and long-lasting customer relationships.”

Hatcher joined PerfectServe in 2001 and has since served in rising leadership roles in client services, implementation and product management. She designed the company’s Dynamic Intelligent Routing™ capability, a key differentiator of the solution’s single-platform architecture, implemented at the first pilot facility, Fairfield Medical Center in Lancaster, Ohio.

Hatcher earned a bachelor of science degree in engineering from Michigan State University.

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