As many clinicians can attest, patient care isn’t always confined to normal business hours. Thus, a reliable solutions for managing after-hours calls is critical, and new software and technology are addressing this need.
Traditionally, many practices have relied on an answering service to field patient calls after hours. These services hire live operators to answer calls, who then message or page the on-call physician. Sometimes these types of calls include complicated explanations, which can result in inaccurate or incomplete messages.
Read the full article to learn how a clinical communications platform that routes calls based on patient needs can benefit your practice administrators, physicians and patients.