Family Medicine
Deborah Winiger, MD
PerfectServe is a great tool. I love it for an answering service, eliminating the chance of human error. If there ever is a problem, the support staff is great in resolving it, but I can't remember the last call I didn't get. It's a great tool to save messages also. I would recommend it to all my colleagues.
Stephen Naylor, DO
Since switching from a telephone answering service to PerfectServe, my calls have been reduced dramatically. I can access them any time at my convenience and can review the messages online as well. The greatest feature is to be able to customize the outgoing message on the fly even when away from the office. I love the "follow me" setting as well. I highly recommend PerfectServe to any professional with high call volumes.
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George Knight, PA
PerfectServe has significantly cut down our practice expenses by saving us the costs of hiring a full time office assistant. We are able to control how our calls are handled. If we are available we can answer live, if not, the messages make it easy to call back our patients. Another nice feature is the caller ID feature, now patients are less likely to get our cell phone or home numbers.
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David Bechtel, MD
We have had PerfectServe now for many years and have found it an excellent and cost effective solution for our small practice. The escalation feature has helped me avoid missing calls when I have a technology failure.
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Lisa Lynch - Coordinator
Our patients haven't had much trouble at all transitioning to PerfectServe's daytime call management.
When we decided to go to daytime call management, we talked to a few suppliers before we talked to PerfectServe. And the prices were absolutely outrageous. They wanted big up-front investments - new computers, new phone systems. But with PerfectServe, we just pay a reasonable monthly payment. There was no up-front investment required at all.
The support we get from PerfectServe's people has always been excellent. They go out of their way to make sure you get what you need. They're always following up.
Our phone situation was a mess. We were getting an astronomical number of phone calls per day. All our office staff was being drawn into the phone calls, so our productivity was really affected. And even at that, patients were still getting busy signals sometimes, and they were being kept on hold for minutes at a time.
Now no one gets a busy signal. And if they're put on hold, it's not for long. And at least they're waiting for the person they need to talk to - instead of the receptionist.
The PerfectServe people have been really great to work with. They always listen to us, and then they come up with solutions that suit the way our office works.
With PerfectServe, our office runs better than it ever did.
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Martin Rosenfeld - Practice Manager
We considered PerfectServe for two reasons. First was cost, and they’ve cut that in half for us. Also, the callback numbers we were getting were not always accurate. With PerfectServe, the accuracy of callback numbers is one hundred percent.
The PerfectServe approach is as close to mistake-proof as anything I can imagine. All of our doctors have been very happy with it - very supportive. Part of that is due to the excellent training and support the PerfectServe staff has provided.
The one-touch callback feature is wonderful. Our physicians and nurse practitioners absolutely love it. It saves so much time and aggravation.
There's no question that the PerfectServe system is very thorough and very well thought out. We've been impressed.
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