Knowledge Center

With some of the healthcare industry’s leading process and communications experts, PerfectServe is at the forefront of ideas that are enabling real care process change across the continuum. Our Knowledge Center offers change ideas, white papers, research studies, videos, success stories and more.

Published Articles

What The Joint Commission’s Guidance on Texting Means for Physicians

June 2, 2016

PerfectServe CEO, Terry Edwards, explains why the new guidelines for texting will improve care team efficiency – and make the doctor’s life easier. The Joint Commission recently issued new guidance to give physicians and other independent practitioners the ability to not just communicate via text, but to actually use secure texting platforms to deliver orders. […]

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The Demise of the Pager and the Emergence of a New Collaboration Ecosystem in Healthcare

May 4, 2016

Back in the 1950s, physicians were among the first professionals to widely adopt the use of pagers. At that time, the technology was the quickest and easiest way to notify a fellow clinician about updates to a patient. For the first time, doctors were notified about critical patient updates, requests for urgent consultations and other […]

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The Impact Of A Unified Communications Initiative On A Health System Revealed At HIMSS15

April 22, 2015

In this podcast, PerfectServe CEO Terry Edwards offers up an overview of his company and the key announcements it made at HIMSS. He also notes the importance of streamlining all communication under one secure and unified mobile platform as many healthcare providers begin to focus their mobile clinical communications efforts on implementing secure messaging solutions.

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When Communications Work, Patients Win

October 22, 2014

In every hospital, communication is at the heart of what care teams do. Physicians need to communicate with one another for consultations; nurses need to reach physicians to update physicians and receive orders. Case managers need to communicate with nurses and physicians to ensure on-time discharges and proper care transitions.

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20 Most Promising Healthcare Tech Solutions Providers of 2014

October 20, 2014

Today, manual storage of patient data and operations in the healthcare setting is nothing more than a passé. Effective incorporation of technology has set the industry free from all conventionalities like recording and storing patient details, bills, reports and transactions documents in loose paper sheets or endless day-today operations. Companies are pouring out their innovations […]

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Clinicians Lead The Charge For Secure Messaging

September 25, 2014

Concerned that SMS texting could put patient data at risk, Covenant Medical Group clinicians spearheaded an effort to install a HIPAA-compliant unified communications solution that has resulted in better, and more secure, care coordination.

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Managing Data in a Connected Healthcare World

September 22, 2014

We’re entering a new era of connected healthcare, where an increasing number of innovative monitoring devices will be collecting critical patient medical information, like glucose levels, weight, and blood pressure, as well as other important lifestyle factors, like nutrition, activity level, and even social engagement. Advanced technologies will be employed to communicate this information to clinicians – often times via smartphones and other mobile devices – presenting a fuller picture of their patient’s health and enabling them to make better, more efficient care decisions.

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What Electronic Communication Growth Means For Providers

June 25, 2014

Enabling mobile electronic communication between clinicians can enable hospitals, health systems, and physician practices to deliver high-quality care at rapid speeds. But securing these communications becomes a major challenge for providers – one that cannot be ignored.

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Onward And Upward – Predictions For 2014

December 17, 2013

It’s hard to believe we are already closing out another year! With 2014 upon us, I took some time to reflect on what progress the healthcare industry made in 2013, and to contemplate what’s to come in the year ahead.

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The Paradox of Innovation – Overcoming Resistance to Change

December 4, 2013

I regularly cross paths with hospital executives looking to integrate the latest and greatest health IT tool or processes. By far their primary challenge in adopting new technology is dealing with resistance to change.
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