Your Personal Contact Options

PerfectServe gives you complete control over how you are reached.

You have several options:

Answer calls directly via your cell, home or office phone. This lets you provide care in real time and eliminates the need to call back.
Receive voice messages, with notification sent to your pager or wireless device or delivered to the phone location of your choice. Enjoy failsafe messaging and caller ID privacy protection.
Receive numeric pages or text messages.

You may mix and match the above options, selecting different contact methods for different types of calls, times of day or days of week.

For example, you may want calls from physician colleagues to route to your mobile phone while calls from hospitals contact you via voice message with immediate notification. Or, you may wish to treat consults differently than test results. The flexibility is endless.

You can change your contact protocols at any time by signing into PerfectServe over the phone or over the Web. Or you can call one of our Client Services Team members and we will make changes for you.

The table below outlines your primary contact method options:

Contact Method	What It Does	Comments
FollowMe: Real Time Contact	Communicate in real time by automatically routing calls to one of six predefined phone locations, e.g., cell, home, etc.	Fastest and most direct method; eliminates call backs. When used with voice messaging, may allow you to eliminate your pager.
Voice Message: Immediate Notification	Callers leave secure voice messages. You receive a page or phone call immediately notifying you that you have a new message waiting.	Enables a failsafe notification process. PerfectServe knows when you fail to retrieve a message, and escalation occurs automatically. The one-button callback feature makes replying easy and protects your personal caller ID. Pushing voice messages to your phone means you don't have to call in to retrieve them — PerfectServe calls you at the phone location of your choice.
Voice Message: Future Notification	Same as above, but notification pages or phone calls occur based on a predefined schedule, e.g., 6:00 AM.	Great for routine calls that arrive in the middle of the night or at other times when you don't want to be interrupted. Supports a failsafe messaging process.
Numeric Page	Callback number is automatically sent directly to your pager or other wireless device.	Does not support a failsafe messaging process. You only receive a call back number. Does support codes, e.g., 911 to distinguish priority.
Text Message	Callers are routed to an agent who will transcribe a message and send it as text to your wireless device.	Does not support a failsafe messaging process. Message length is often limited to 200 characters. May incur additional usage charges.