Features and Benefits for Physicians

Membership and listing in your community's physician directory.

Provides your colleagues with direct access to you, using the precise contact device you have chosen for that moment in time.

Single number access to any member physician.

Allows you to reach any member physician using the precise contact device he or she has chosen for that moment in time.

Automatic call routing — based on protocols established by each physician member.

You never have to keep track of your colleagues' whereabouts, or their personal contact numbers.

Prioritized access to member physicians.

Prevents access by anyone who is not a medical professional — no junk messages or solicitation calls.

Route calls to your mobile, home or office private line.

Colleagues can reach you in real-time - no delays or communication hand-offs.

Receive voice messages - with either immediate or future notification to the wireless device or telephone location you specify.

Colleagues can record messages at their convenience, and you can retrieve those messages at your convenience. Nothing is lost or filtered out by an untrained third party.

"PUSH" voice messaging.

You don't have to call in to retrieve voice messages. PerfectServe will call you at the telephone location you choose and deliver your voice messages to you.

Receive direct pages on any wireless device.

You don't have to call in to retrieve voice messages. PerfectServe will call you at the telephone location you choose and deliver your voice messages to you.

One-button message reply feature.

Conveniently reply to messages without having to hang up and redial.

Automatic notification escalation.

Allows you to define a fail-safe notification process that ensures you never lose a message — even when you miss a page.

Call screening.

Tells you who is calling before you accept the call.

Telephone and Web access to preferred contact method settings.

Allows you to switch between contact methods at will using any phone or Web browser.

Predefined contact device schedule.

Your preferred contact method can change automatically based on time-of-day, day-of-week and/or day-of-year.

'Urgent' and 'routine' call paths.

Your preferred contact method can be different based on priority of call.

Hospital access to your community's physician directory.

Enhances patient safety by removing decision points, steps and communication hand-offs in the nurse-to-physician contact process. Allows clinical decisions to be made faster. Reduces liability exposure.

Customized call paths for different hospital call types, e.g., consults, patient updates, lab results, etc.

Endless flexibility to establish nurse and hospital department call protocols that are different than those for colleagues - based on your individual workflow. Give priority to departments you are in closest touch with. Hold routine messages for delivery at a future time you specify.

Unlimited personal and group on-call schedules.

Automatically routes calls to the physician on-call. Gives nurses and physician colleagues the choice of contacting you or the physician who is covering.

Web-based on-call schedule creation and management.

Conveniently change who is on-call, anytime. Your changes are automatically reflected in your protocols in real-time.

Telephone and Web access to voice and email messages.

Access and manage all your professional communications from any phone or Web browser.

Wireless smartphone/PDA access to voice and email messages.

Automatically provides you with the 'back-end' IT infrastructure required for HIPAA-secure mobile messaging.

Assured Content Delivery Services* (ACDS). *Where available

Allows hospitals and labs to securely "push" clinical data to your PerfectServe inbox - based on your individual protocols for routing, notification, escalation and mobile access.

Group distribution lists.

Communicate with a group of colleagues in the time it takes to make a single call.

Message forwarding.

Easily share messages between colleagues — with your comments added — using any phone or Web browser.

Additional phone number manages calls to your practice from patients.

Extends PerfectServe's advanced call routing capabilities to every call that comes into your practice.

Call routing based on a "Digital Protocol" that reflects every potential call path for your practice workflow.

Precise, accurate and uniform call routing based on your protocols for each type of call — e.g., urgent patient, prescription refill, appointment, etc. Eliminates the need for operators to interpret your instructions for each and every call, removing the potential for human error. Reduces liability exposure.

Caller ID callback protection.

Regardless of where you call from, only your practice phone number is displayed on your patient's caller ID. So your private numbers stay private, and you are able to automatically overcome caller ID block.

Complete messages.

Critical information is relayed by the patients themselves. So nothing is forgotten or filtered out by a medically untrained third party.

Automatic callback number confirmation.

Every call back number is confirmed by the caller. So you never get a wrong number.

Choose to receive direct outside calls on your personal PerfectServe number.

Extends PerfectServe's advanced call routing capabilities to all your personal communications.

Automatic call documentation.

Allows for ongoing communications process improvement. Reduces liability exposure.