PerfectServe offers everything you need to succeed at improving patient care communications

Look up the word, “perfect,” in the dictionary. You’ll find among its several meanings the concepts, “complete” and “whole.”

In that sense, PerfectServe is aptly named, because we’ve assembled and organized the industry’s only complete solution to the many-layered problem of patient care communications.

PerfectServe’s technology is proven and supports myriad real-world contact applications.

Our network is able to connect entire communities of health-care providers – both inside and outside hospital walls – so that virtually every communication function can be included on a single platform.

And we bring the professional services and round-the-clock support required to ensure our applications are made effective with physicians and nurses.

TeamAlert™ allows you to notify any patient-care team in a single call.

TeamAlert eliminates the need to refer to phone lists and call schedules, so patient-care teams are mobilized faster.

PerfectServe TeamAlert™ can help you reduce door-to-balloon time, meet Joint Commission one-call requirements for Primary Stroke Center Certification, and quickly mobilize any patient care team including rapid response, trauma, open-heart and more.

TeamAlert knows which team members are needed.

When an alert is called in, TeamAlert knows precisely which disciplines are required, depending on the type of event. The appropriate individuals are notified – whether inside or outside the hospital – in the time it takes to make a single phone call.

TeamAlert knows which team members are on duty.

Manually interpreting schedules and call instructions can waste valuable seconds – or minutes. And mistakes in call schedules can cause further delays.

Because on-call schedules are built into PerfectServe, TeamAlert always knows which staff members are on duty, and who is covering each discipline. Calls are placed and messages are sent simultaneously to the appropriate team members within seconds of the alert being called in.

TeamAlert utilizes PerfectServe’s failsafe messaging to escalate notification automatically when a team member is non-responsive.

If a team member doesn’t respond to an alert within a specific time period – two or three minutes, typically – TeamAlert automatically sends notification again to the individual. If there is still no response, TeamAlert will automatically notify other members of the team.

TeamAlert accommodates all types of contact devices.

Because PerfectServe is compatible with all contact devices, TeamAlert processes can include sending real-time calls to cell phones, failsafe voice, email and text messages, and numeric and alpha paging.

TeamAlert summons team members wherever they might be.

Unlike overhead paging, TeamAlert is not bound to any specific location. Notifications can be sent to team members anywhere – in the hospital, at a restaurant, at home for the evening, or in traffic.

TeamAlert informs team members of the nature, location and seriousness of the event.

TeamAlert can take information from the person calling in the alert – the nature of the emergency, for example, and the location where assistance is needed – and include it in the alert notification. So each team member who receives an alert has an idea of what to expect when he or she reaches the patient.

TeamAlert documents each and every alert event and provides the data you need to improve your processes.

PerfectServe TeamAlert automatically documents each alert, the event type, and the contact outcomes, including each team member’s receipt of the notification. PerfectServe email reports can be provided on a daily, weekly, monthly, or on an as-needed basis.

PerfectServe Practice™ allows your physicians to integrate both hospital and practice communications on a single platform.

PerfectServe Practice is the most accurate, safe and efficient replacement for the conventional medical answering service.

With PerfectServe Practice, physicians can manage their office communications with the same level of control they exercise over their hospital contacts.

So the balance of their patient care communications – calls and messages from patients, nursing homes, and other hospitals – are handled with the same level of accuracy, safety and efficiency.

One place to manage all on-call schedules.

With PerfectServe Practice, physicians have a single call-routing and messaging source and one place to manage all on-call schedules and contact preferences.

The privacy of each physician’s personal phone numbers is always protected.

When physicians return patient calls through PerfectServe, their office caller ID is presented to the parties they call, instead of their home or cell phone numbers.

So your physicians never again have to chose between their patients’ well being and their own personal privacy — a difficult choice at best.

Help your physicians reduce their liability exposure.

Have your physicians ever been accused of failing to return a call they know they never received? With PerfectServe, they are protected.

First, because they can design a contact process that ensures they never miss an important call or fail to retrieve a critical message. And, second, because every call and message transaction is documented for them – automatically – along with how and when they respond.

You will be able to offer your medical staff reduced pricing for PerfectServe Practice.

PerfectServe Hospital is paid for by the client facility at no cost to its medical staff.

As part of a PerfectServe Hospital program, PerfectServe Practice is an optional service component that is made available to each physician at a significantly reduced cost.

Physicians determine whether to deploy PerfectServe Practice based on the needs of their practice.

Professional client services.

The PerfectServe Client Services Team: Smart, capable, skilled.

Our PerfectServe Client Services Team represents an unswerving personal commitment to successfully adapting PerfectServe to the needs of real-world hospitals and practices.

What makes PerfectServe effective is its adaptability. And what makes PerfectServe adaptable is our Client Services Team.

Our proven implementation methodology ensures success.

PerfectServe has successfully implemented nearly 12,000 physicians nationwide in large and small hospitals, in rural and large metropolitan environments. Our clients include physicians in every specialty, in solo, group and large multi-specialty practices.

So the chances are excellent that PerfectServe’s implementation methodology will be able to help your facility quickly standardize and improve your physician contact processes.

24/7/365 Help Center.

The PerfectServe Help Center stands poised and ready to help, 24/7/365.

When your physicians or nurses require assistance, our Help Center service administrators are available 24 hours a day, every day of the year.

These are people based in our own administrative offices within the continental U.S.

It’s their job to help physicians who wish to improve their call flows or adjust their contact processes. Or who need assistance keeping their call schedules updated.

They’ll even provide timesaving tips to anyone with a few minutes to spare.

The point is, whenever one of your physicians or nurses needs support with an issue related to PerfectServe, there’s prompt, responsive help available with just a phone call.