One number links you to every physician.

It’s like an ‘easy button’ to contact the right doctor.

With PerfectServe, you can connect to every member of your hospital’s medical staff via a single phone number.

Physician contact is easy because nurses and other staff members are relieved of the risk and responsibility of maintaining and interpreting multiple phone lists, contact instructions and call schedules. PerfectServe does that for them.

The University of Colorado conducted a study that compared a hospital that contacted physicians via PerfectServe to three that did not. The study found that nurses in the PerfectServe hospital:

• Experienced 81% fewer repeat calls to physicians.
• Completed 10 times more contact cycles in two minutes or less.

Accurate call routing according to each physician’s individual contact rules, workflow and preferences.

How PerfectServe works.

PerfectServe assembles and maintains the entire communications workflow, call schedules and individual contact preferences for every physician on your medical staff, for every moment of every day.

When a caller dials PerfectServe and speaks a physician’s name, PerfectServe accesses that doctor’s rules for that moment in time, then automatically assembles the correct call path and routes the call appropriately.

The need for nurses or third-party operators to read and interpret individual instructions on each and every call is eliminated, along with the potential for human error.

Changes are made easy via the Web or phone.

Physicians and their designees can make call schedule changes and select different contact profiles as often as they like by accessing their My PerfectServe account over the Web or phone.

And if they need assistance, they can call, fax or email the PerfectServe Help Center 24/7/365 for an immediate response.

Because on-call schedules are built into PerfectServe, any changes to a physician’s call flow are reflected in real time. And doctors and practice administrators never have to distribute schedules — or last minute changes — to hospitals or departments.

Physicians control how they are reached.

When doctors are on call, they’re contacted in the way they want to be reached.

PerfectServe distributes calls and messages to any communications device according to each physician’s own instructions.

Physicians can eliminate callbacks and “pager tag” by receiving calls in real time on their cell, home or personal office line.

Or they may choose PerfectServe’s failsafe voice, email, text messaging or numeric pages— saving time and avoiding unnecessary interruption while ensuring critical messages are never lost or delayed.

And one-way pages — both alpha and numeric — can also be sent.

Physicians can filter and prioritize calls by establishing different contact profiles for calls with specific attributes.

Doctors can establish multiple contact profiles based on the following attributes:

• Time-of-day and day-of-week.
• Originating caller (e.g., nurse vs. physician).
• Originating facility and department.
• Priority.
• Reason for call (e.g., new admission, consult, or critical result).

This allows doctors to create call flow processes customized to their workflow. For example, one doctor may choose to route ICU calls or consults to their cell, while all other calls route as voice or text messages.

Another doctor may choose to hold all routine calls that arrive during the evening hours until a time they specify the next morning.

Convenient and secure mobile voice and email message access.

With PerfectServe and Smartphones, physicians are provided with an integrated voice and email inbox that is HIPAA-compliant. Because PerfectServe utilizes Microsoft ActiveSync, messages are pushed to their iPhone or Windows Mobile device in real time.

Failsafe, confirmed physician contact.

Physicians never miss a critical patient-care call.

With a failsafe contact process, PerfectServe monitors when physicians answer a call or retrieve a voice or email message.

So if a physician hasn’t responded within a specified period of time, notification escalates automatically — intensifying efforts to reach the doctor according to the protocol he or she has defined.

PerfectServe will re-page the physician, call or send a text message to the doctor’s cell phone, send an email, or call a home or office back line. Eventually, if a physician fails to respond, other doctors in a call group can be reached via a predefined backup process.

Web tracking allows nurses to confirm that their messages are received.

Sometimes nurses don’t need to talk with a doctor. They just need to be sure that their message has been received.

With PerfectServe Tracking, nurses and other staff members can confirm receipt via the Web when the doctor they’re trying to reach employs failsafe contact methods.

This reduces repeat calls by your nurses, and unnecessary interruptions for your physicians.

Measurable patient-care communication processes.

PerfectServe Analytics makes your patient-care communications transparent.

PerfectServe automatically documents every physician-contact event that occurs in your hospital.

And PerfectServe Analytics provides you with a clear view into those events —patient-care communications data not available from any other source.

With PerfectServe, you can view and analyze contact events by date, time, recipient, physician practice, specialty, hospital department, contact method and more.

You can “click and drill” into a given data set to focus your analysis on those contact events that share selected attributes. For instance, you can ask and answer questions such as, “How many calls were made by the ED on Monday, and which physicians received those calls in real time?”

PerfectServe lets you isolate and analyze specific types of communication events so you can improve your most important patient-care processes.

In all likelihood, you have initiatives in place aimed at improving one or more of the following:

• Critical results.
• ED or ICU call response times.
• Consults and referrals.
• Patient discharge.
• STEMI, code stroke, rapid response and other patient-care teams.
• And many more…

Because PerfectServe allows you to isolate specific types of communication events, clinical leaders can establish process standards and benchmark performance in these critical areas.

This creates an environment in which continuous improvement can take place.

Reduce Malpractice Risk.

Not only does PerfectServe data give you the means to improve your patient-care communication processes, but also the means to defend yourself when the question of liability arises.