Physicians

Improve Physician Satisfaction

Calls route to the right physician, at the right time, in the exact way they wish to be reached.

PerfectServe assembles and maintains the entire communications workflow, call schedules and individual contact preferences for every physician on your medical staff, for every moment of every day.

When a caller dials PerfectServe and speaks a physician’s name, PerfectServe accesses that doctor’s rules for that moment in time, then automatically assembles the correct call path and routes the call appropriately.

PerfectServe distributes calls and messages to any communications device according to each physician’s own instructions.

Physicians can eliminate callbacks and “pager tag” by receiving calls in real time on their cell, home or personal office line.

Or they may choose PerfectServe’s failsafe voice, email or text messaging — saving time and avoiding unnecessary interruption while ensuring critical messages are never lost or delayed. And one-way pages — both alpha and numeric — can also be sent.

Washington Post: Paging Study Finds That the Doctor Is Often Out
July 7, 2009
A two-month study of more than 10,000 pages sent at two Canadian hospitals found that 14 percent of pages sent internally never reached the intended doctor. Download Article (PDF)>

BusinessWeek: Paging Dr. iPhone: Tapping a Physician's Digital Reference
March 23, 2009
Using Apple's smartphone and numerous medical mobile apps to save time, see more patients, and provide better care. More>

The Joint Commission: Handoff Communications
March 9, 2009
Patient handoffs are a serious issue. According to The Joint Commission’s sentinel event database, communications breakdowns were the root cause of more than 65% of 3,811 sentinel events. More>

Medical Economics: Keep more of your practice income
November 7, 2007
Dr. Steven Kamajian in Montrose, CA, used to spend more than $4,500 a year for his answering service and beeper. A few years ago, he switched to PerfectServe. His savings over five years add up to $16,500. More>

RESOURCES

American Medical Association

ama-assn.org

American College of Physician Executives

acpe.org

American College of Physicians

acponline.org

American Hospital Association

aha.org