Coordination of care is not just about effective access to clinical information. It’s about effective communication among physicians, nurses and other clinicians working as a cohesive team to deliver the best possible care.
While many healthcare organizations are investing heavily in EMR and other clinical IT systems, they still stumble when trying to connect with the right clinician in a consistent, reliable and timely manner.
PerfectServe solves this “last mile” communications challenge—and in doing so, helps clinicians better coordinate care.
Download White Paper: EMRs and the "Last Mile" of Clinical Communications
How PerfectServe improves care coordination
PerfectServe improves care coordination by making it easy for nurses and doctors to contact the right clinician, at the right time, in the right way.
Timely and reliable clinical communication is achieved because PerfectServe integrates your hospital’s care delivery process with the communications workflow of your medical staff and referring primary care physicians.
The result: Standardized clinical communications spanning all hospital departments—integrated with the ambulatory care environments of your physicians.
PerfectServe connects every clinician--whether they are on campus or off.
PerfectServe connects every clinician via a single network platform and directory—accessible via a single number, Web page and iPhone app. Clinicians speak or click on a doctor’s name, (or service, e.g., cardiology), and calls and messages route accordingly.
PerfectServe knows who is on call and how they want to be reached.
PerfectServe assembles and maintains the communications workflow, call schedules, and contact preferences for every medical staff member, for every moment of every day.
Calls and messages route automatically to the desired physician, covering physician or other providers—according to each doctor’s precise instructions.
PerfectServe documents every transaction and provides communications process measures.
Automatic documentation and PerfectServe Analytics provides transparency and the means for continuous process improvement. No more “he said, she said” when the communication ball gets dropped.
PerfectServe care coordination benefits
- Faster clinical decision-making.
- Fewer adverse events and complications.
- Enhanced patient flow and resource utilization.
- Easy and direct doctor-to-doctor communication.
- Increased physician and nurse satisfaction and efficiency.
- More nursing time at the bedside.
Real world results
- At Henry Ford Macomb Hospital, Clinton Township, MI, 86% of all clinical calls and messages are routed directly to physicians. Read Success Story
- At Fairfield Medical Center, Lancaster, OH, PerfectServe cut the mobilization time for the Cardiac Cath Lab Team by 80% and reduced its door-to-balloon time by 30%. Read Success Story