Your comprehensive clinical communication and collaboration solution

Care team collaboration

Provides the core PerfectServe software services for secure care team collaboration among all care team members across a healthcare enterprise and among community partners across a healthcare delivery ecosystem.

Secure messaging with Dynamic Intelligent Routing

  • Mobile and web applications for practitioners and care team users
  • Advanced directory search
  • Send, receive and forward secure messages with attachments, including group messages
  • Make and receive voice calls
  • Call patients and maintain personal caller ID privacy and overcome caller ID block
  • Standard contact method settings with repeat notifications
  • Unlimited group workflow rules, unlimited group call schedules
  • Review and modify call schedules
  • Personalized future delivery and notification profiles
  • Customized contact method profiles and settings with smart notification escalation
  • Patient-centered routing with practitioner patient assignment

Basic analytics

Includes summary and detail information of platform utilization and transaction data by user, department, facility and service line

Administrative console

Includes features to manage user accounts, including:

  • Creating, activating or inactivating users
  • Batch upload of new users
  • Unlocking and resetting passwords
  • Registering organizational credentials for AD authentication

PerfectServe support

Includes 24/7/365 PerfectServe Support Center access

Care team collaboration companion applications

Patient-centered care team access

Provides patient-centered access to dynamic care teams. Includes role-based patient-centered routing, and patient- or shift-based care team assignment.

ED call management

Identifies and directs communications to the right provider covering unassigned patient call.

Resident contact management

Identifies and directs communications to the right resident based on resident program communication workflows, for an unlimited number of resident program service lines.

Voice access interface

Use any hospital phone to reach practitioner users via a toll-free number to facilitate real-time, direct connection for emergent matters. Enables policies for voice vs. text communication.

Wireless device message delivery

Delivers secure text messages to VoIP or other non-smartphone legacy wireless devices via third-party middleware.

Active directory services authentication

Ability to log in using the same user name and password used in other hospital applications.

Foreign system interface integration

Exchange information with third-party applications like scheduling systems, case management and practice management using HL7 or PerfectServe’s RESTful API.

Alerts and notifications

Team alerts

Instantly mobilize any code or alert team in a single click or tap using our web and mobile interfaces, or speak the team name using our voice interface.

Device alerts

Deliver device-triggered alerts to the appropriate designated responders. Includes smart escalation.

Patient transition notifications

Provide real-time notifications of patient transition events to designated care team members inside and outside the hospital.

Additional notifications

Enable real-time notifications from any third-party system, such as EHR orders, patient flow events, surgical milestones, maintenance events and more.

After-hours practice communications management

Offers office clinics and post-acute care providers accurate, reliable and secure after-hours communications management and secure messaging services for practice staff members. Replaces answering services and facilitates secure care team collaboration among providers in an organization and across a community.

Secure messaging with Dynamic Intelligent Routing

  • Mobile and web applications for practitioners and care team users
  • Advanced directory search
  • Send, receive and forward secure messages with attachments, including group messages
  • Make and receive voice calls
  • Call patients and maintain personal caller ID privacy and overcome caller ID block
  • Standard contact method settings with repeat notifications
  • Unlimited group workflow rules, unlimited group call schedules
  • Review and modify call schedules
  • Personalized future delivery and notification profiles
  • Customized contact method profiles and settings with smart notification escalation
  • Patient-centered routing with practitioner patient assignment

Site auto attendant

With toll-free access number

Activity detail tracking

Summary of all interactions by site and recipient

Customer support

  • 24/7/365 PerfectServe Support Center access
  • Communications workflow configuration revisions
  • Services troubleshooting and issue resolution

After-hours practice communications management applications

24/7 coordinating facility access

Manage inbound calls and secure messages from coordinating provider facilities, 24/7. Includes toll-free voice and web console access for an unlimited number of coordinating provider facilities.

Patient-census interface

Enable patient/care team assignment and patient context messaging using a VPN connection and patient census data integration with the EMR or ADT.

Voice-to-text message transcription

Unlimited after-hours or 24/7 voice-to-text message transcription services.

Locum Tenens

Extend service, with Dynamic Intelligent Routing, to part-time practitioners who participate in call schedules up to 3 times per month.

Outpatient care team collaboration services

Provides the core PerfectServe software services for secure care team collaboration among providers in an organization and across a healthcare delivery ecosystem.

Secure messaging with Dynamic Intelligent Routing

  • Mobile and web applications for practitioners and care team users
  • Advanced directory search
  • Send, receive and forward secure messages with attachments, including group messages
  • Make and receive voice calls
  • Call patients and maintain personal caller ID privacy and overcome caller ID block
  • Standard contact method settings with repeat notifications
  • Unlimited group workflow rules, unlimited group call schedules
  • Review and modify call schedules
  • Personalized future delivery and notification profiles
  • Customized contact method profiles and settings with smart notification escalation
  • Patient-centered routing with practitioner patient assignment

Activity detail tracking

Summary of all interactions by site and recipient

Customer support

  • 24/7/365 PerfectServe Support Center access
  • Communications workflow configuration revisions
  • Services troubleshooting and issue resolution

Charge capture software services

Provides physicians with the ability to capture charges at the point of care via mobile app and automatically relay that information to billing staff or billing software application.

For physicians, advance practice providers and residents

  • Capture charges at point of care
  • Associate CPT, E&M, modifier, and ICD-10 codes to a patient
  • Transfer patient information to a billing office or a billing software application
  • Coding search and decision support

For medical staff billing personnel

  • Receive, edit, approve or reject submitted charges
  • Create and maintain patient database
  • Receive documents/images attached to charges
  • Receive follow-up requests
  • Create and access reports

Implementation and integration

  • Consultation, configuration and support

Let's chat about which features work best for you.

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