Secure messaging and answering service replacement

After-hours practice communications management

Offers group practice and post-acute care providers accurate, reliable and secure after-hours communications management and secure messaging services for practice staff members. Replaces answering services and facilitates secure care team collaboration among providers in an organization and across a community.

Secure messaging with Dynamic Intelligent Routing

  • Mobile and web applications for practitioners and care team users
  • Advanced directory search
  • Send, receive and forward secure messages with attachments, including group messages
  • Make and receive voice calls
  • Call patients and maintain personal caller ID privacy and overcome caller ID block
  • Standard contact method settings with repeat notifications
  • Unlimited group workflow rules, unlimited group call schedules
  • Review and modify call schedules
  • Personalized future delivery and notification profiles
  • Customized contact method profiles and settings with smart notification escalation
  • Patient-centered routing with practitioner patient assignment

Site auto attendant

  • With toll-free voice access number

Activity detail tracking

  • Summary of all interactions by site and recipient

Customer support

  • 24/7/365 PerfectServe Support Center access
  • Communications workflow configuration revisions
  • Services troubleshooting and issue resolution

After-hours practice communications management applications

24/7 coordinating facility access

Manage inbound calls and secure messages from coordinating provider facilities, 24/7. Includes toll-free voice and web console access for an unlimited number of coordinating provider facilities.

Patient-census interface

Enable patient/care team assignment and patient context messaging using a VPN connection and patient census data integration with the EMR or ADT.

Voice-to-text message transcription

Unlimited after-hours or 24/7 voice-to-text message transcription services.

Locum Tenens

Extend service, with Dynamic Intelligent Routing, to part-time practitioners who participate in call schedules up to 3 times per month.

Care team collaboration services

Provides core PerfectServe software services for secure care team collaboration among providers in an organization and across a healthcare delivery ecosystem.

Secure messaging with Dynamic Intelligent Routing

  • Mobile and web applications for practitioners and care team users
  • Advanced directory search
  • Send, receive and forward secure messages with attachments, including group messages
  • Make and receive voice calls
  • Call patients and maintain personal caller ID privacy and overcome caller ID block
  • Standard contact method settings with repeat notifications
  • Unlimited group workflow rules, unlimited group call schedules
  • Review and modify call schedules
  • Personalized future delivery and notification profiles
  • Customized contact method profiles and settings with smart notification escalation
  • Patient-centered routing with practitioner patient assignment

Activity detail tracking

  • Summary of all interactions by site and recipient

Customer support

  • 24/7/365 PerfectServe Support Center access
  • Communications workflow configuration revisions
  • Services troubleshooting and issue resolution

Charge capture software services

Provides physicians with the ability to capture charges at the point of care via mobile app, and automatically relay that information to billing staff or billing software application.

For physicians, advance practice providers and residents

  • Capture charges at point of care
  • Associate CPT, E&M, modifier and ICD-10 codes to a patient
  • Transfer patient information to a billing office or a billing software application
  • Coding search and decision support

For medical staff billing personnel

  • Receive, edit, approve or reject submitted charges
  • Create and maintain patient database
  • Receive documents/images attached to charges
  • Receive follow-up requests
  • Create and access reports

Implementation and integration

  • Consultation, configuration and support

Ready to see which features work best for your practice?

Get a Demo