Communication and collaboration

Feature Benefit

Automatically identifies and provides immediate access to the right care team members

  • Promotes physician alignment
  • Improves speed to treatment
  • Reduces referral leakage and revenue loss by supporting the consult process
  • Reduces patient care delays
  • Increases transition efficiency
  • Increases time available for direct patient care
  • Eliminates time wasted due to searching, waiting and repeated call attempts

Customized routing based on workgroup protocols, including role, call schedule and individual preferences

  • Allows users to create personal algorithms based on where, when and how they work
  • Ensures that calls and messages are delivered to the right person
  • Eliminates erroneous contacts and unnecessary interruptions
  • Delivers pertinent information by the preferred contact method

Mobile app with secure text and voice messaging, photo/video sharing

Encourages collaboration while minimizing HIPAA compliance risk

Interactive, real-time mobile call schedule, contact method and status management

  • Enables users to quickly and easily make changes on the fly
  • Allows users to trigger predefined communication routing based on their status, such as “with patients” or “in surgery”
  • Allows care team members to execute schedule changes in real time via smartphone or web

Patient callback caller ID privacy protection

  • Allows users to call patients while keeping personal numbers private
  • Provides the ability to overcome caller ID block

Community provider and broader care team directory with advanced search

Provides the ability to easily contact all care team members across different organizations and facilities

Notifications/escalations with option to delay delivery

  • Ensures that users never miss a critical patient-care message
  • Avoids unnecessary interruption for routine matters

Critical-event team alerts

  • Triggers an alert in a single call or click
  • Enables an immediate response from role-based team members
  • Automatically escalates in the event a team member doesn’t respond

Automatically identifies and provides immediate access to the right service line physician on call for unassigned Emergency Department patients

  • Improves ED throughput
  • Reduces the number of patients who leave without being seen (LWBS)
  • Facilitates compliance with EMTALA
  • Eliminates the need for Rolodex™ and paper call schedules

Advanced analytics

Unified communication platform

Feature Benefit

Single, comprehensive platform to address the needs and secure the communications of all care teams

  • Eliminates point solutions
  • Connects independent facilities and organizations within your network
  • Reduces staff resource consumption
  • Leverages existing communication technology investments

Multimodal access, including phone, web and mobile applications

  • Allows use of the application regardless of available communication technologies/devices
  • Enables more accurate and secure communication processes across all modalities

Interoperability with third-party systems, including EMR, LIS, RIS, ADT and other HIT

  • Leverages existing EMR/HIT investments
  • Solves problems the third-party systems do not

Secure infrastructure with PHI filtering

Enables comprehensive HIPAA compliance and risk mitigation

Cloud-based architecture

  • Allows users to call patients while keeping personal numbers private
  • Provides the ability to overcome caller ID block

Support for Bring Your Own Device and facility-provided devices with VoIP

Provides the ability to easily contact all care team members across different organizations and facilities

Client administrator portal

  • Provides ease of use for administrative tasks
  • Allows convenient control over day-to-day maintenance

Active directory (AD) integration

Enables single sign-on (SSO)

Mobile device management (MDM) integration

Supports existing and future mobile device management policies

Patient-focused coordination

FEATURE BENEFITS

Physician hospital-based, patient–centered routing

Allows the care team to automatically identify and connect to an individual patient’s physician at any moment

Real-time admissions and discharge notifications

  • Expedites care transitions
  • Ensures that patients have access to the right level of care
  • Reduces avoidable admissions and duplicate tests
  • Improves care coordination

24/7 provider office/clinic call management and answering service replacement

  • Allows patients to automatically connect with the physician on call
  • Allows patients to direct non-urgent messages to their physicians in their own words
  • Improves efficiency of office staff and hospital switchboards/call centers