Urology & Urologic Surgery

Paul Hatcher, M.D.

I am pleased with what PerfectServe has done for our practice. It consistently and reliably provides us with high quality after-hours coverage. We decided what information we needed to help us respond to calls productively, and PerfectServe provides it.

We don't have to worry about dealing with new answering service employees — educating them, breaking them in through the inevitable period of trial and error. PerfectServe gives us consistent, predictable, reliable after-hours coverage. After-hours used to be high on our list of concerns. Now it's taken care of.

The cost of PerfectServe is comparable to what we were paying for our traditional answering service. But the value PerfectServe offers is greater. PerfectServe is more accurate — with no "human error" — and with a fully documented record of our after-hours messaging.

The great majority of our patients have accepted PerfectServe without complaint. We've had very few negative comments — which is outstanding.

PerfectServe protects my privacy. I don't have to worry about patients with caller ID getting access to my personal phone numbers. When I call them from my home phone or cell phone, the patients see the PerfectServe number — not my number. I can also overrun their anonymous caller ID, which is tremendously useful. With PerfectServe, I don't have to worry about subjecting my family to unwanted call-backs.