Surgical Oncology

John L. Bell, M.D.

PerfectServe has made it much easier for me to receive afterhours calls from both patients and colleagues. Now the time I spend on call is more enjoyable — and less worrisome.

I like knowing that calling a patient back is not going to compromise the privacy of my home or cell phone numbers. Now when I return a patient's call, the number that shows up on the patient's caller ID pad is PerfectServe's — not mine.

Before, we had to rely on untrained operators to relay important information. They would have to pass along details about a patient's condition, or messages left by other physicians. But because these operators were not medical personnel, they didn't know what we look for with certain conditions, and very often something germane would be lost. With PerfectServe, I can hear the message directly — in the patient's or the doctor's own voice — so nothing is ever lost or filtered out.

I like the automatic call-back feature a lot. I don't have to fumble around for a pen and paper, and I don't have to worry about losing whatever scrap I had to write a number on. I can just press a button, and PerfectServe dials the number back automatically.

With PerfectServe, I'm not a slave to my pager. If I'm going to be out of pager range, I simply instruct the system to notify me of urgent messages via my cell phone. Or I can have the urgent messages forwarded directly so I can handle them in real-time.

PerfectServe is far superior to traditional answering services.

Simply put, PerfectServe helps me be a better, more effective practitioner.