[logo] PerfectServe

Obstetrics/Gynecology

Anthony Bozza, M.D.

Our old answering service used to make mistakes almost routinely. The potential for legal liabilities used to worry me, but I didn't know what else to do. But with PerfectServe, there are no human errors. I get the information I need, and it's correct and complete every time.

Whenever patients leave a message, they enter the number where they can be reached. So I'm not getting wrong numbers like I used to. Also, after I've played the message, I can get through to the patient by pressing just one key. I don't have to fumble around, write down a number, hang up and then dial again. PerfectServe calls that number back for me automatically. It's very easy. I no longer have to worry about being given the wrong number, or losing the scrap of paper with the number scribbled on it.

I have referred other Physicians to PerfectServe — without hesitation. I would recommend it to any practitioner anywhere who has messaging issues.

I was paying about two hundred dollars more per month for my old answering service than what I pay for PerfectServe. And the service they provided was decidedly mediocre compared to PerfectServe. I am very, very happy with the value PerfectServe offers.

PerfectServe has made after-hours communications far less problematic and far less worrisome. I wish it had been available years ago.

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Lucinda Fenske, M.D.

PerfectServe saves me a lot of time and frustration. It is so easy to make changes to the on-call schedule — and to communicate those changes to other staff. What used to be essentially chaotic has been systematized, and the change is wonderful.

I love being able to go to only one place — my PerfectServe inbox — to retrieve messages, whether they're faxes, voicemails or emails. And I never have to wait on hold to get them. I have instant access to my messages, whenever I need it. And because they're logged automatically, I can go back and refer to old messages whenever I need to.

I very much appreciate the fact that now I can hear my patients describing their problems in their own voices. I am much more able to assess the acuity of their situation this way. I no longer have to rely on some medically untrained operator's interpretation.

My patients are very comfortable with PerfectServe. One longtime patient told me she was happy to be able to leave a message that I'm going to hear personally, rather than having to worry about whether a stranger she'd never met was going to transmit her condition accurately.

I would wholeheartedly recommend PerfectServe to any physician who wants to simplify and systematize his or her on-call communications. PerfectServe has brought a level of precision to our after-hours practice that was never possible before. Now every message is complete and accurate. Frankly, I'm not sure how they can do what they do and keep it so affordable.

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Gary Fiasconaro, M.D.

PerfectServe gives me a level of flexibility I never realized was possible. I can choose how to direct calls — to my cell phone, home phone or voicemail storage followed by a message — whenever I wish. And I don't have to rely on an operator to make the change. I do it myself — instantly, whenever I wish, without ever having to wait on hold.

With PerfectServe, I never get wrong numbers, which saves me a lot of time. It saves the time it takes me to call the wrong number and the time it takes me to call the answering service back to try and figure out the right number. And, of course, the time to make yet another call or two, as the process is repeated.

With PerfectServe, every caller confirms his or her callback number. And then to call them back, I just press a button. I don't even have to hang up and redial. PerfectServe places the call automatically.

I really don't know why any practitioner who spends a significant amount of time on call would use anything else. PerfectServe isn't just the best after-hours provider I know of, they're the best I've ever heard of.

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Eugene Louie-Ng, M.D.

It is wonderful to be able to call patients back with just a touch of a button. I don't have to hunt for pens in the middle of the night or in the car, and I don't have to try to read what I've written down in a hurry. With PerfectServe, things that used to cause real headaches are handled — easily and conveniently.

I admit I was apprehensive about PerfectServe at first. It sounded impersonal and difficult. But I have found it extremely easy to use — very intuitive. And it has been accepted by our patients without a single complaint.

I have heard of some practices spending tens of thousands of dollars in capital expenditures to develop computer systems to manage their phones. And they don't have half the services we do. And the fee we pay each month is about what we paid for our old answering service. I'm not sure how PerfectServe does it, but I am very glad they do.

Things that used to be a source of frustration before PerfectServe are now very simple. Changing the call schedule, for example. I used to have to try to get in touch with my partner — which isn't always easy — then call an operator at our answering service. Now, changing the schedule is quite simple, and I can do it from my phone or my PC. And I can leave a message for my partner that I know he will receive. The entire process takes only seconds.

I would recommend PerfectServe to any practice that can't afford to lose messages and doesn't have time to waste. Which is to say, I think PerfectServe ought to be seriously considered by absolutely everyone who has patients calling after-hours.

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Tom McCarren — Practice Co-Manager

PerfectServe has done an excellent job anticipating the needs of medical practitioners.

The PerfectServe people took the time to walk us through every step of the development process. They found out what the weaknesses were in our current service and they proposed solutions — many of which we hadn't even considered.

We looked at the dollars and cents and found that the cost of PerfectServe was going to be about the same as what we had been paying. But PerfectServe offered control and capabilities that were significantly superior. It was an easy decision.

We have been very pleased with PerfectServe. Their staff is knowledgeable, accommodating and very responsive.

With PerfectServe, call screening and routing are customized, based on our preferences both as a practice and as individual physicians.

Thanks to PerfectServe's automatic escalation, we never have to worry any more that we're not getting a page or missing cell calls.

PerfectServe offers our physicians unparalleled flexibility — along with the confidence that they are getting all their calls.

PerfectServe has clearly spent a great deal of time developing an extremely comprehensive and flexible system. Having gone through the set-up process, I can see how they would be able to adapt their approach to meet the needs of virtually any medical practice.

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Pat Webb — Practice Administrator

I am so impressed with PerfectServe. The control our doctors have is wonderful. Each one can choose how and where to handle calls — all the time. And they can change the protocol every half hour if they wish.

When we went with PerfectServe, I was expecting some resistance; but the transition was absolutely seamless. I have not heard of a single patient complaint. Not one. I would never have believed that could happen. I think it just shows that our patients are more accustomed to technology than we give them credit for.

With PerfectServe, we never lose calls, which is huge. Before, we were losing calls regularly. Sometimes because of problems with our pager supplier. And sometimes because our answering service would take the name or the number down incorrectly. All we could do was hope the patient would call back — which is a horrible way to handle your after-hours communications. Now that never happens. If our pagers don't function right, PerfectServe automatically sends another notification message. PerfectServe keeps trying until the patient's message is retrieved. Eventually, they'll even call another physician. The point is, no calls are ever lost.

For any after-hours application, the most important thing you need to address is the liability issue. You need to make sure you are getting accurate information — all the time, every time. And you need to respond to it on a timely basis. With traditional answering services, that assurance is never a hundred percent.

But with PerfectServe, we don't lose calls. We always get the information we need, and it's always correct.

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