Nephrology

Candie Fox — Office Manager

PerfectServe makes life in our office so much easier. PerfectServe just doesn't make mistakes. With our old service, we knew they were answering for ten or fifteen other practices as well as ours. And invariably we'd get somebody else's messages sometimes. Or the wrong phone number.

But not with PerfectServe. With PerfectServe, there are no lost messages.

The other day, one of the doctors said to me, "PerfectServe has done something wonderful — and difficult. They have eliminated human error." And it's true. When there's a problem — which is rare — we always find that it's because someone on our end provided faulty instructions.

PerfectServe makes it easy for the patients. They don't ask too much too fast. And when you're calling in and miss a step, you can always back up. You don't have to hang up and call back.

Thanks to PerfectServe, we get no complaints whatsoever about our phones. People love the fact they aren't piled up on hold. They love the fact that they can get their message to the person they need to reach.

With PerfectServe, our doctors can penetrate anonymous caller ID block without exposing their home phone numbers. This is a tremendous relief, because we've had patients calling our physicians at home. One had to change his number repeatedly before we had PerfectServe.

I don't know how they do it, but PerfectServe is much less expensive than our old answering service was. Much less.