Family Medicine

Lisa Lynch
Martin Rosenfeld

Lisa Lynch — Coordinator

Our patients haven't had much trouble at all transitioning to PerfectServe's daytime call management.

When we decided to go to daytime call management, we talked to a few suppliers before we talked to PerfectServe. And the prices were absolutely outrageous. They wanted big up-front investments — new computers, new phone systems. But with PerfectServe, we just pay a reasonable monthly payment. There was no up-front investment required at all.

The support we get from PerfectServe's people has always been excellent. They go out of their way to make sure you get what you need. They're always following up.

Our phone situation was a mess. We were getting an astronomical number of phone calls per day. All our office staff was being drawn into the phone calls, so our productivity was really affected. And even at that, patients were still getting busy signals sometimes, and they were being kept on hold for minutes at a time.

Now no one gets a busy signal. And if they're put on hold, it's not for long. And at least they're waiting for the person they need to talk to - instead of the receptionist.

The PerfectServe people have been really great to work with. They always listen to us, and then they come up with solutions that suit the way our office works.

With PerfectServe, our office runs better than it ever did.

Martin Rosenfeld — Practice Manager

We considered PerfectServe for two reasons. First was cost, and they’ve cut that in half for us. Also, the callback numbers we were getting were not always accurate. With PerfectServe, the accuracy of callback numbers is one hundred percent.

The PerfectServe approach is as close to mistake-proof as anything I can imagine. All of our doctors have been very happy with it — very supportive. Part of that is due to the excellent training and support the PerfectServe staff has provided.

The one-touch callback feature is wonderful. Our physicians and nurse practitioners absolutely love it. It saves so much time and aggravation.

There's no question that the PerfectServe system is very thorough and very well thought out. We've been impressed.