Seven ways PerfectServe gives you greater control and flexibility over how you are contacted by nurses and hospital staff.

PerfectServe One-2-One puts you, the doctor, in charge of your hospital communications — instead of vice versa. With PerfectServe, you have more choices, better control and greater efficiency.

1. Greater precision and control over how you are reached.

With PerfectServe, you can stipulate how you wish to be reached at every moment of the day — and you can specify different contact and notification methods for calls with different attributes.

Would it help you to handle STAT calls directly, via cell phone? Or would you prefer we send you a detailed text message?

Should we notify you of an urgent consult right away, and hold your courtesy patient updates as voice messages until it's convenient for you to take them?

We can do all of these things — and more — since we design your call process around your needs.

2. Greater patient safety.

PerfectServe measurably — and dramatically — reduces the risk of preventable error in the physician contact process. This is because PerfectServe requires nurses to make fewer steps, fewer decisions and fewer communication hand-offs in the course of contacting physicians.

Independent research by University of Colorado proved that PerfectServe can reduce nurse-to-physician communication cycle-times by as much as 71 percent — and increase the number of contacts completed in two minutes by a factor of 10.

Because a meaningful number of nurse-to-physician contacts require a timely response, faster communications cycle-times mean less risk of adverse events caused by delays in care.

3. Easy on-call schedule and contact method changes.

With PerfectServe, you can change your on-call schedule as often as you like — without talking to an operator — via the Web, or any phone. And PerfectServe responds to whatever changes you make immediately.

You can also set your preferred contact method schedule in advance — for the day, week or month — and your calls will follow you automatically, according to the schedule you set.

4. No more on-call schedule change notifications.

Once you key your on-call schedule into PerfectServe, you have no more schedule change notifications to make. That's because nurses and hospital personnel no longer have to track your on-call schedule; PerfectServe does it for them.

5. No more incorrect calls.

Since it's a standardized, repeatable process, PerfectServe always routes calls precisely, according to your explicit instructions. That means you won't get paged when you're not on call, and you won't get wrong numbers or incomplete messages.

When you're not on call, we'll notify all callers and route your calls to the physician covering for you. That way, you — and your patients — are protected.

6. No more lost consults.

PerfectServe can arrange a failsafe messaging process, so you're always assured of getting all of your consults.

We can route calls from physicians directly to your cell phone. Or we can take messages and notify you immediately — or at a more convenient time in the future. And if you don't respond, we'll escalate notification automatically.

7. Fewer wake-up calls.

PerfectServe will hold your routine messages until you're ready to review them. And you don't even have to call in. You can review messages via the Web or your Microsoft Smartphone device. Or, if you prefer, we can deliver them directly to the phone of your choice at the precise time you specify.

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