Ten reasons to consider upgrading your answering service or office voice mail system to PerfectServe.

PerfectServe is a more accurate, precise and reliable call management solution designed specifically around the needs of your practice.

Elimination of human error.

PerfectServe works by creating a digital protocol of your unique after-hours workflow and individual contact preferences. When a call comes into your practice, PerfectServe engages and routes that call — predictably and uniformly — according to the protocol you have established for that moment in time.

The need for operators to read and interpret your instructions on each and every call is eliminated and the potential for 'human error' is gone.

Instant recall.

To return a voice message, you simply press a single button. PerfectServe dials the call for you. Which means no more time wasted hanging up to get a dial tone. No more fumbling for a pen to jot down call-back numbers. No more trying to decipher scribbled numbers.

Absolute privacy for your personal phone numbers.

PerfectServe's one-button call-back option allows you to override anonymous caller ID block by presenting your office caller ID to the parties you call. So it keeps your home and mobile phone numbers from public view.

Which means that never again must you choose between your patients' well being and your own privacy — a bad choice at best.

Complete messages and correct call-back numbers.

Critical information is conveyed by the patients themselves. So nothing is forgotten or filtered out by a medically untrained third party. And, because every call-back number is confirmed by the patient, you never get a wrong number.

No lost messages.

Unlike conventional messaging processes, PerfectServe can tell when you retrieve a message. So if you haven't responded after a pre-set period of time, we will escalate notification, intensifying our efforts to reach you using other methods based on protocols you define.

We will re-page you, send an SMS message to your mobile phone, or we'll call your cell, home or office back line, etc. Eventually, if you still have not responded, we can contact other physicians in your call group.

All this happens automatically, so you and your patients are always protected.

Reduced liability exposure.

Every call and message transaction that takes place on PerfectServe is documented.

We can tell you what calls you receive and when, where they originated from, the call paths available and the options selected by the caller, your preferred contact method and whether or not the call was placed in real time or resulted in a message. We also track the notification attempts we make, the precise time you listened to a voice message, and the time you replied.

So if the question of liability arises, you can show whether or not a call was received and how and when you responded.

In this way, PerfectServe protects you from unfounded liability claims.

Greater control over how you are contacted.

PerfectServe knows what contact method you've chosen for every moment of every day, and calls are routed — automatically — according to your stated preferences.

You may wish to answer calls in real-time directly on your mobile phone — eliminating phone tag.

Or, you may choose to receive voice messages with either immediate or future notification to your pager or other wireless device. And if you don't want to retrieve voice messages, PerfectServe will call you and deliver — or "push" — messages to the phone location of your choice.

Or, if you prefer, we will send you a numeric page or text message.

And you may switch between contact methods at will, as often as you like. The point is, you choose how you want to be reached; PerfectServe responds.

No waiting on hold for messages.

PerfectServe always answers on the first ring. And your messages are always queued and ready for immediate retrieval. You never have to wait on hold — for anything.

Easy on-call schedule changes via the Web.

You can change your on-call schedules and individual contact preferences over the Web, or by phone, at your convenience. The changes you make automatically update your protocols in real-time.

Easy communication with practice colleagues.

PerfectServe gives you a way to communicate directly with your colleagues — individually, or in a group — simply by dialing a single phone number. You can also forward voice messages, emails and faxes, with the touch of a button.