For Physician Executives at Hospitals...

PerfectServe One-2-One lets physicians and nurses contact any doctor on your medical staff at any moment in time, simply by dialing a single phone number.

Calls are routed more quickly — with greater accuracy and reliability — because PerfectServe knows how every physician wishes to be reached at every moment of every day.

Virtually error-free hospital-to-physician contact.

PerfectServe measurably — and dramatically — reduces the opportunity for preventable error in the physician contact process. The reason? PerfectServe requires callers to make fewer steps, fewer decisions and fewer communication hand-offs in the course of contacting physicians.

Up to 71 percent reduction in hospital-to-physician contact

cycle-time.

The more efficient, more streamlined PerfectServe process means clinical decisions are made more quickly.

In fact, independent research by Colorado University proved PerfectServe can reduce nurse-to-physician communication cycle-times by as much as 71 percent — and increase the number of contacts completed in two minutes by a factor of 10.

Thus, PerfectServe helps reduce the risk of adverse events caused by delays in care.

Process measures (where none previously existed) bring more

accountability and reduced hospital liability.

PerfectServe automatically collects a tremendous amount of data previously unavailable to clinical leaders and hospital administration. So you now have ways to measure, evaluate and improve the performance of your physician contact processes on an ongoing basis.

With PerfectServe you can determine:

• How many calls you make to physicians, when they occur and from which departments they originate from.
• Which physicians you contact and how often.
• Whether or not the desired physician was on call, and if not, who was covering.
• How PerfectServe attempted to contact each physician and whether or not a call was completed in real time or resulted in a message.
• The message type, notification attempts that were made, the precise time a voice message was retrieved, and when the physician replied.

So, when an issue arises, you always have a way to determine what happened and why. Which means your hospital is always protected — and you have a way to continuously improve your processes.

No need for nurses to track doctors' whereabouts.

When nurses and other hospital staff need to contact a physician, they simply dial the PerfectServe access number and enter the doctor's 4-digit PIN, or the first three letters of that physician's last name. Then PerfectServe routes the call according to that physician's stated instructions for that moment in time.

Direct doctor-to-doctor access.

Using his or her personal PerfectServe access number, physicians can contact any colleague, at any time, from any location. Which means they no longer have to keep track of a colleagues' whereabouts or personal contact numbers.

Because PerfectServe recognizes calls that originate from physicians, those calls can be given the highest priority — allowing them to bypass front office receptionists, answering service operators or the hospital switchboard.

Physicians have complete control over how they are reached.

Physicians stipulate how they wish to be reached, at every moment of the day — and they can specify different contact and notification methods for calls with different attributes.

For example, a physician might route urgent consult calls directly to a cell phone, or choose to receive text messages — while courtesy patient updates are held as voice messages and delivered at a predefined time in the future.

Physicians can easily change on-call schedules and contact method settings.

Physicians can change their on-call schedule as often as they like — without talking to an operator — via the Web, or any phone. And PerfectServe responds to whatever changes they make immediately.

No need to notify multiple departments of an on-call schedule change.

Once doctors key an on-call schedule change into PerfectServe, they have no more notifications to make. That's because nurses and hospital personnel no longer have to track individual physician on-call schedules; PerfectServe does it for them.

No more lost consults.

PerfectServe can arrange a failsafe messaging process, so physicians can always be assured of getting all of their consults. We can route calls directly to a physician's cell phone. Or we can take messages and notify the physician immediately — or at a more convenient time in the future. And if a doctor does not respond, we'll escalate notification automatically.

Lost patient care hours recovered.

We have found that nurses in one 222-bed hospital make more than 130,000 calls to doctors each year concerning patient care issues.

With PerfectServe, they've succeeded in reducing the median communications cycle-time by 5.5 minutes per call, allowing them to recover some 12,000 hours of direct patient care.

The resulting increase in nursing staff productivity — valued at $490,000 annually, in this example — is clear.

Hospital One-2-One Brochure(Download PDF)