For Nursing Executives...

PerfectServe One-2-One lets nurses contact physicians in your hospital faster, with greater accuracy and reliability.

It allows nurses to reach any physician or covering physician — at any moment in time — simply by dialing a single phone number.

No more tracking down doctors.

When your nurses need to contact a physician, they simply dial the PerfectServe access number and enter the doctor's 4-digit PIN, or the first three letters of that physician's last name. Then PerfectServe routes the call according to that physician's stated instructions for that moment in time.

Which means your nurses are relieved of the risk and responsibility of keeping track of multiple physician call schedules and individual contact preferences. PerfectServe does that for them.

With PerfectServe:

• Nurses are informed of whether the physician they want to reach is on call and, if not, which doctor is covering. So they no longer need to keep track of physician on-call schedules.
• Nurses no longer need to maintain lists of physician phone numbers and contact devices.
• Nurses no longer need to interpret complex or incomplete physician contact preferences and instructions.
• Nurses no longer need to rely on human memory to know how physicians want to be reached.
• Nurses are able to contact doctors more directly — bypassing answering services, switchboards and front office staff.

Safer, faster nurse-to-physician contact.

PerfectServe measurably reduces the opportunity for preventable error in the physician contact process. This is because PerfectServe requires nurses to make fewer steps, fewer decisions and fewer communication hand-offs in the course of contacting physicians.

A more streamlined process means clinical decisions are made faster.

In fact, independent research by Colorado University proved PerfectServe can reduce nurse-to-physician communication cycle-times by as much as 71 percent — and increase the number of contacts completed in two minutes by a factor of 10.

Because a meaningful number of nurse-to-physician contacts require a timely response, PerfectServe helps reduce the risk of adverse events caused by delays in care.

Lost patient care hours recovered.

We have found that nurses in one 222-bed hospital make more than 130,000 calls to doctors each year concerning patient care issues.

With PerfectServe, they've succeeded in reducing the median communications cycle-time by 5.5 minutes per call — allowing them to recover some 12,000 hours of direct patient care.

The resulting increase in nursing staff productivity — valued at $490,000 annually, in this example — is clear.

Automatic documentation for more accountability and reduced hospital liability.

Every call and messaging transaction that takes place on the PerfectServe platform is documented automatically, including:

• The time each call is placed.
• What department or extension each call is placed from.
• Which physician was selected.
• The call path that was presented to the nurse and every option that was selected.
• How PerfectServe attempted to contact each physician.
• For calls processed in real time, the connecting number and length of the conversation.
• The notification method(s) for voice messages; whether escalation steps were taken, and what those steps consisted of.
• When a doctor listens to a voice message; and if and when the call-back occurred through PerfectServe.
• The time a direct page or text message is sent to a wireless carrier; and if and when multiple attempts occur for text messages.

So, when an issue arises, you always have a way to determine what happened and why. This means you now have a way to continuously measure and improve your physician contact processes.

Nursing staff recruitment and retention enhanced.

Research indicates that nurses who contact doctors through PerfectServe express much greater satisfaction over their former physician contact systems.

By removing the burden, risk and frustration common with usual physician contact methods, PerfectServe demonstrates your commitment to bring your nurses tools that improve both their own personal effectiveness and the quality of patient care.

Direct doctor-to-doctor communication facilitated.

Using his or her personal access number, physicians can dial into PerfectServe to directly connect with a colleague from any location.

By enabling more convenient physician-to-physician contact, PerfectServe helps remove your nurses from the middle of the consult ordering process.

Hospital One-2-One Brochure(Download PDF)