The Joint Commission Patient Safety Goals

Critical Lab Values and Alternative Notification of Critical Lab Values

The Joint Commission's National Patient Safety Goals 2C and 2D call for the timely report and receipt of critical test results, along with a mechanism to report critical values to an alternative caregiver when the primary caregiver is unavailable.

PerfectServe enables critical test results to be communicated in real-time or via voice message with failsafe notification. And PerfectServe automatically routes all critical calls — including lab results — to the covering physician based on the primary physician's on-call schedule.

Because PerfectServe is a standardized process, your hospital can establish goals and measure performance on a continuous basis.

Improving Communication Between Caregivers

The Joint Commission's National Patient Safety Goal 2 also calls for improving the effectiveness of communication among caregivers.

PerfectServe reduces communication steps, decision points and hand-offs. It allows for more direct and accurate physician contact in precisely the way individual physicians want to be reached, at any given moment in time.

Research has shown that PerfectServe can reduce physician contact time by up to 71 percent.