News Releases

Orlando Health and Advocate Good Shepherd Hospital Select PerfectServe
as their Standard of Care For Clinician-to-Clinician Communications

Hoag Hospital will also expand PerfectServe to its new Irvine, Calif., campus this fall

Aug. 19, 2010

Knoxville, Tenn. — PerfectServe, a clinical communications system for hospitals and physician practices, has recently signed agreements to standardize clinician-to-clinician communications for the following health systems and hospitals:

  • Orlando Health is a $1.7 billion not-for-profit health care organization and a community-based network of hospitals and care centers in the Orlando region that serves more than 1.6 million patients annually. The health system includes the 808-bed Orlando Regional Medical Center and the M. D. Anderson Cancer Center Orlando, the first affiliate of one of the nation’s premier cancer centers.
  • Advocate Good Shepherd (Barrington, Ill.) is a 183-bed hospital that is one of a handful of U.S. community hospitals to move solely to 100% computerized physician order entry. Good Shepherd will serve as the demonstration site for Advocate Health Care, Illinois' largest integrated health system, with 200 sites of care, nine acute care hospitals, two children’s hospitals and the most Level I trauma centers in the state. 

In addition, PerfectServe has signed an agreement with Hoag Hospital in Newport Beach, Calif., to expand its services to Hoag’s new Irvine facility, which will include state-of-the-art technology and expanded operating rooms.  It is scheduled to open in the fall of 2010.

“Orlando Health, Advocate and Hoag all have stellar reputations for quality, and we are honored that they have chosen PerfectServe to improve communications among their clinicians,” said Terry Edwards, chief executive officer of PerfectServe. “We look forward to helping them improve their efficiency, reduce risk, and enhance their ability to coordinate care.”

PerfectServe facilitates fast, accurate and reliable communications through a highly efficient, standardized and documented method that reduces variability in the clinical communications process. It has four core capabilities to benefit physicians, nurses and other clinicians:

  • A physician-centric, rules-based communications workflow engine that allows physicians to filter and control the communications they receive based on their practice workflow and personal contact preferences.
  • A single network platform and directory that connects every medical staff member with easy access via voice search, Web and mobile interfaces.
  • Integrated ED call management, clinical team alert and practice call management components.
  • Mobile tools and a 24/7 help center staffed with clinical communications experts that make it easy for physicians to keep their rules current and optimize their workflow.

About PerfectServe

PerfectServe offers intelligent voice, online and mobile clinical communication solutions that route calls and messages to the right doctor, at the right time. It gives physicians complete control over the communications they receive while enabling hospital clinicians to expedite and improve care coordination.  Based in Knoxville, Tenn., PerfectServe processes more than 30 million clinical communication interactions each year involving more than 14,000 physicians in 154 markets across the U.S.  For more information, visit www.perfectserve.com.