News Releases
At St. Elizabeth Medical Center, PerfectServe Enables Transparent and Measurable Patient-Care Communications
January 8, 2007
KNOXVILLE, Tenn. — To Allen Zobay, M.D., Vice President for Medical Affairs for St. Elizabeth Medical Center, the success of PerfectServe is a momentous development. “For the first time, we can penetrate the fog of our physician-contact processes,” Dr. Zobay said. “We’ve never been able to do that before, because we had no data.
“We never knew how often we contact physicians, from which departments, or what contact devices our doctors were using. It’s not an exaggeration to say we knew very little about this critical aspect of patient care. And when mistakes happened, they were extremely difficult to remedy. The data just didn’t exist. ”
PerfectServe has changed all that.
St. Elizabeth Medical Center is just one of several PerfectServe clients using the company’s new Analytics dashboard. According to PerfectServe CEO Terrell Edwards, “PerfectServe starts by standardizing the hospital-to-physician contact process, which allows us to automatically document every contact event.
“Then, using the new Analytics dashboard, our clients can view and analyze those contact events by date, time, recipient, physician practice, specialty, hospital department, contact method and more.
“They can click and drill into a given data set to focus analysis on events that share selected attributes. For example, they can now ask and answer questions such as, how many calls did we make from the ED on Monday and to which physicians?” Edwards said.
Patient-care communications process improvement is now possible.
According to Edwards, St. Elizabeth and other PerfectServe hospital clients can now isolate and analyze specific types of communication events, which enable them to improve their important patient-care processes in which effective communication is critical.
“These might include areas such as critical results, consults and referrals, the patient discharge process, or ICU response times. It can even include team-based communications common to STEMI, code stroke or rapid response teams,” says Edwards.
About PerfectServe, Inc.
The PerfectServe physician-contact network automatically routes calls and messages to the right doctor, at the right time, in the precise way each physician wishes to be reached. Communication occurs faster, with greater efficiency and safety, because PerfectServe assembles and maintains the entire communications workflow and contact preferences for every medical staff physician, for every moment of every day. The company currently serves over 12,000 physicians in 150 markets across the U.S. For more information, visit www.perfectserve.com.