News

PerfectServe is a clinical communication company that lets clinicians connect with the right physician in the right way. The company currently handles more than 30 million communication transactions each year among more than 14,000 physicians in 154 markets across the U.S.

For media inquiries about PerfectServe, please contact Peter Duckler at (312) 423-4930 or pduckler@hlbcomm.com.

News Releases  

Downloads for Media
Fact Sheet (pdf)

Backgrounder (pdf)
White Paper: EMRs and the "Last Mile" of Clinical Communications (pdf)

Videos
Client Interviews

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PerfectServe In the News

8/16/10— Health Leaders
Physician Solution: Five-Minute Consult

8/3/10— Becker's Hospital Review
5 Ways to Improve Emergency Department Overcrowding

6/28/10— CNBC
PerfectServe Now Features Speech-enabled Services for Easier, Quicker Connections Between Doctors and Nurses

6/25/10— HIStalk
Interviews Terry Edwards

6/22/10— Becker's
Hospital Review
Communications Solutions Company Announces Dr. Robert Takla as New Advisory Board Member

6/14/10— Hospitals &
Health Networks
IT's Return on Investment Is Tricky to Pin Down

6/4/10— FierceHealthcare
Munroe Regional Medical Center Improves Care Coordination by Launching PerfectServe's New Clinical Communications System

5/17/10— San Diego
Business Journal
Wireless Health Care Holds Promise for Innovative Solutions

5/5/10— Pittsburgh Post-Gazette
Jefferson Hospital works hard to cut noise

4/2/10— Business Review
In the Spotlight: John Rogan

3/28/10— Knoxville News Sentinel
PerfectServe helps improve hospital communication

3/1/10— EP Lab Digest
Reducing Communication Breakdowns: Interview with Steven Harrington, MD

1/16/10— Health Care Weekly Review
Improving Staffing Safety Standards

Aug.
2010
PerfectServe Clinician is the First iPhone Application to Give Doctors Complete Control Over Communications with Colleagues, Hospitals and Patients
Provides access to a leading workflow-driven solution for clinical communications; enables physicians to contact colleagues, change call schedules and protect caller ID on patient calls
 
Aug.
2010
Orlando Health and Advocate Good Shepherd Hospital Select PerfectServe as their Standard of Care For Clinician-to-Clinician Communications
Hoag Hospital will also expand PerfectServe to its new Irvine, Calif., campus this fall.
 
Aug.
2010
PerfectServe Joins the American Medical Group Association
PerfectServe is an executive corporate partner of AMGA, the premier professional organization for medical groups and organized systems of care.
 
Aug.
2010
Lawrence D. Visk Joins PerfectServe, a Leading Provider of Clinician-to-Clinician Communications, as Executive Vice President of Sales
Lawrence Visk has joined the firm as executive vice president of sales.
 
July 2010 Last Things First: Fixing the “Last Mile” of Clinical Communications to Jump-start EMR Initiatives
New white paper from PerfectServe offers a basic and effective approach for hospitals to improve information sharing while gaining physicians’ support.
 
July 2010 PerfectServe’s First Speech-Enabled Service Quickly Connects Physicians With Colleagues and Patients
PerfectServe now offers speech-enabled services that allow physicians to quickly connect with colleagues and patients through voice commands.
 
June 2010 Melayne Yocum, Strategic Healthcare Consultant, Joins PerfectServe’s Advisory Board
Yocum is a well-known healthcare consultant with a solid track record in helping healthcare organizations.
 
June 2010 Julie Mills, RNC, Joins PerfectServe, a Leading Provider of Clinician-to-Clinician Communications, as an Implementation Consultant
Julie Mills, RNC, has joined PerfectServe's hospital implementation team.
 
June 2010 PerfectServe Now Features Speech-enabled Services for Easier, Quicker Connections Between Doctors and Nurses
Enhancements expedite clinician-to-clinician communication and enable hospitals to improve coordination of care.
 
June 2010 Dr. Robert Takla, Chair and Medical Director of Emergency Medicine at St. John Hospital and Medical Center, Joins Advisory Board
Dr. Takla is the chair and medical director of emergency medicine at St. John Hospital and Medical Center in Detroit, Mich.
 
June 2010 PerfectServe Joins the Association of Medical Directors of Information Systems
PerfectServe announced today that it is a foundation member of the Association of Medical Directors of Information Systems (AMDIS)
 
June 2010 PerfectServe Named Top Innovator Winner
youngStartup Award Recognizes Cutting Edge Private Companies Driving the Future of Innovation
 
June 2010 Munroe Regional Medical Center Improves Care Coordination by Launching PerfectServe’s New Clinical Communications System
New PerfectServe system also helps Munroe Regional Medical Center better integrate the hospital’s care delivery processes with the communication workflow of its medical staff
 
May 2010 Better than Rubber Ducks
Hospitals can take a cue from St. Rita’s Medical Center to show gratitude for nurses during National Nurse Appreciation Week
 
April 2010 Quiet, Please – Patient Zone
Noisy Hospitals Can Slow the Healing Process and Stress out Doctors and Nurses
 
March 2010 New PerfectServe Clinician-to-Clinician Communications System Gives Physicians Control and Helps Hospitals Coordinate Care
PerfectServe’s enhanced clinician-to-clinician communications system eliminates errors and enables nurses and doctors to better coordinate care.
 
March 2010 PerfectServe Names Don Den Uyl Director of Product Development
PerfectServe recently named Don Den Uyl as director of product development.
 
March 2010 PerfectServe Names John Rogan VP of Sales for Northeast Region
PerfectServe recently named John Rogan as regional vice president of sales for the Northeast territory.
 
March 2010 PerfectServe Expands Hospital Implementation Team
PerfectServe has built up its hospital implementation team with the hire of three new implementation consultants: Brent Starnes, Arthur vonWerssowetz and Ian Anderson.
 
Dec. 2009 Barduson Named Chairman of PerfectServe Board of Directors
Gene Barduson was recently named executive chairman of the board of directors for PerfectServe.
 
Nov. 2009 PerfectServe Exhibiting at 21st Annual National Forum on Quality Improvement in Healthcare
Clinical communications company, PerfectServe, will be exhibiting at the 21st Annual National Forum on Quality Improvement in Healthcare Dec. 7–9 in Orlando, Fla.
 
Sept. 2009 Henry Ford Macomb Hospital deploys PerfectServe at Warren Campus to improve communication, better coordinate care
Henry Ford Macomb Hospital – Warren Campus recently deployed a new communications solution, PerfectServe.
 
Sept. 2009 Healthcare Executives Named to PerfectServe Advisory Board
William Fuchs
Dr. Stuart Baker
Judy Benjamin
William Dwyer
Bob Fanning
Dr. Michael Guthrie
Alan Weinstein
 
Aug. 2009 Physicians Citing Human Error as Top Communication Problem
In a survey of over 1,000 physicians across America regarding after-hours call management, human operator error was cited as the number one problem.
 
Aug. 2009 PerfectServe Launches New Web Site
PerfectServe announced the launch of its newly designed and updated Web site. The new site officially went live on Aug. 3.
 
July 2009 Nurses Welcome Single-Call Physician-Contact Network
The problem was an all-too-common one: ‘If it’s Wednesday and it’s raining, call my office.’ ‘If it’s sunny, call my cell.’ Nurses and switchboard operators whose job it was to track down physicians were faced with 250 separate sets of just such call preferences...
   
June 2009 Increasing Nurse Time at the Bedside at Fairfield Medical Center
Fairfield Medical Center in Lancaster, Ohio, cut its nurse-to-physician contact time by more than half with the PerfectServe physician contact network, enabling its nurses to have more time at the bedside...
   
June 2009 Fauquier Hospital nurses increasing productivity by 15-25 minutes per shift with PerfectServe
In an effort to eliminate communication breakdowns that contribute to delays in care and clinical decision-making, Fauquier Hospital in Warrenton, Va., recently deployed PerfectServe…
   
Jan. 2008 PerfectServe Helps Providence Hospital Enhance Nursing Workforce Transformation Initiative
PerfectServe makes it easier for nurses to reach physicians because it takes steps, decision points and handoffs out of the communication process…
   
Sept. 2007 St. Rita’s Rapid Response Team Finds PerfectServe’s Confirmed Voice Messaging Faster and More Reliable Than Paging
When the St. Rita’s Medical Center Rapid Response team in Lima, Ohio, found they were missing pages, they talked to PerfectServe…
   
Jan. 2007 At St. Elizabeth Medical Center, PerfectServe Enables Transparent and Measurable Patient-Care Communications
To Allen Zobay, M.D., Vice President for Medical Affairs for St. Elizabeth Medical Center, the success of PerfectServe is a momentous development…
   
June 2006 40 Percent of Nurse-To-Physician Contacts Occur in Real-Time at Clinton Memorial Hospital
Fully 40 percent of physician contacts at Clinton Memorial Hospital in Wilmington, Ohio, are routed directly to the desired physician…
   
Jan. 2006 With PerfectServe, St. Rita’s Medical Center Cuts Trauma Surgeon Contact Cycle-Time in Half
The Trauma Alert initiative is designed to provide fast access to the trauma surgeon on-call…
   
March 2005 University of Colorado researchers: PerfectServe cuts nurse-to-physician communication cycle times by 65 percent
Independent third-party research has established the efficacy of PerfectServe, a nurse-to-physician contact tool designed to reduce clinical communication cycle times…
   
Feb. 2004 Fairfield Medical Center Partners with PerfectServe to Reduce Communication Errors and Delays
Following a pilot project to assess the impact of improved internal communications on patient outcomes, Fairfield Medical Center (FMC) in Ohio has partnered with PerfectServe…
   
Feb. 2003 PerfectServe Launches Industry’s First Web-Based Physician On-Call Management Tool
Physicians and practice managers seeking a more accurate and reliable alternative to physician answering, messaging and paging services now have the industry’s first…